Medical Assistant/Patient Access Rep - Urgent Care - Metairie - PRN

Ochsner Clinic Foundation•Metairie, LA

3d•Onsite

About The Position

This job performs appointment scheduling and medical assistant functions within a clinic setting. It provides individualized, direct patient care to assigned patients under the supervision of a licensed healthcare provider and assists with delivering health care services. The role combines patient access and clinical support. Duties include collecting and updating patient information, explaining insurance benefits and collecting payments, scheduling appointments, conducting vital signs and screenings, and preparing patients for examinations. The position requires adapting communication and conduct to the needs of the patient population and following applicable policies, laws, accreditation standards, and regulatory requirements. The work takes place in a patient care area and involves direct patient contact. Duties routinely involve exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potentially hazardous medications or waste. The position is classified as Medium Work, requiring exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Requirements

High school diploma, GED, or equivalent.
Basic Life Support (BLS) from the American Heart Association.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including presenting information clearly and professionally to people at varying levels throughout the patient care process.
Ability to present information and respond proficiently to questions from patients and customers.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment when handling or escalating difficult situations.
Ability to meet the physical demands of Medium Work: exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.
Ability to work in a patient care area with direct patient contact and occupational exposure risks involving blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste.

Nice To Haves

Completion of a Medical Assistant training program.
Related experience in a clinic or medical office setting.
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), certification as a Medical Assistant, or another medical specialty-based certification.

Responsibilities

Provide excellent customer service to patients, guests, and family members.
Ensure required patient forms are completed and paperwork and documents are gathered and accurate.
Enter patient and guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay amounts due.
Perform vital signs and screenings, obtaining height, weight, allergy and medication history, and other assessments.
Prepare patients for examinations, explain procedures before they are performed, and answer patient questions.
Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adjusting communication style.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or other compliance matters.