Medical Assistant / Medical Front Office

NextCare • Fredericksburg, VA

9d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working in a team environment. The role supports patient care in the back office and may also support front-office reception. The Medical Assistant helps ensure smooth clinic operations and optimal patient flow while treating patients with respect and dignity and providing care that meets their needs.

Under the direct supervision of a Provider and within the Medical Assistant scope of practice, the role assists with examinations, procedures, and other direct-care processes; administers medications according to policy and Provider direction; and performs tasks such as blood draws, urine collection, splinting and casting, physicals, ear lavage, wound care, and oxygen administration. The position also follows laboratory and clinical accreditation requirements, documents in EMR/EHR systems, and promptly reports unusual patient events and safety concerns.

When working at the front desk, the Medical Assistant keeps patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.

Education requirements vary by state. Applicants need a high school diploma or equivalent and completion of an approved (accredited) Medical Assistant training program, or completion of a non-accredited program plus a qualifying national certification. In states other than Arizona, an alternative route is completion of an unapproved program plus at least one year of Medical Assistant employment after completion or verifiable experience directly supervised by a Provider or Physician Group for at least 2,000 hours or one year. Other education or experience may be considered with approval from the Compliance and Regulatory department.

Requirements

• High school diploma or equivalent.
• Completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) program plus a national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
• For states other than Arizona, an alternative qualification is completion of an unapproved Medical Assistant training program plus at least one year of employment as a Medical Assistant after program completion, or verifiable experience directly supervised by a Provider or Physician Group for a minimum of 2,000 hours or one year.
• Proficiency in EMR/EHR.
• Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.

Responsibilities

• Assist the Provider with examinations, including taking patient vitals, procedures, and other direct patient-care processes under direct supervision and within the Medical Assistant scope of practice.
• Administer medications according to policy and Provider direction, following medication safety protocols.
• Perform blood draws as directed by the Provider.
• Collect urine samples for testing, including employer drug screens, as needed.
• Perform splinting and casting as needed.
• Conduct physicals, including sports physicals.
• Perform other urgent-care duties such as ear lavage, wound care, and oxygen administration.
• Promptly notify the Provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow laboratory and clinical accreditation policies and requirements.
• Use EMR/EHR systems proficiently.
• Perform other related duties as assigned or described by Company policy.
• When supporting front-office reception, keep patients and families informed about wait times and monitor patient flow.
• Process patient discharges, including preparing charges, collecting payments, obtaining necessary signatures, and issuing receipts.
• Provide customer service and treat patients with respect and dignity while helping the clinic and reception area operate smoothly.

Benefits

• Medical benefits
• Health savings account
• Dental insurance
• Vision insurance
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan benefits for employees of all statuses
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED