Medical Assistant Lead Sanger Heart & Vascular Kenilworth FT

Advocate Health and Hospitals Corporation • Charlotte, NC

4d

About The Position

The Medical Assistant Lead supports patient care and daily clinical operations in the Sanger Heart & Vascular Kenilworth cardiology electrophysiology department. The role follows the Medical Assistant scope of practice, department policies, and specialty-specific training and competency requirements. The Lead assists the department leader with workflow, staffing schedules, supplies, audits, and team training, and serves as a resource and champion for quality, safety, engagement, patient experience, and process improvement.

The position performs patient rooming and visit tasks, assists with or performs ordered procedures, carries out laboratory and point-of-care testing duties, and safely administers medications and vaccines. Other duties may include refills, authorizations, patient messaging, scheduling, referrals, and regulatory logs. The role requires effective communication and teamwork, upkeep of a clean and properly stocked work area, and care appropriate to patients’ age-specific needs.

This is a full-time position, scheduled Monday through Friday for 40 hours per week. The listed pay range is $24.10–$36.15. The posting describes a comprehensive benefits and well-being program, with eligibility potentially dependent on employment status or FTE.

Requirements

• High school diploma or GED.
• Completion of an accredited or approved Medical Assistant program, subject to the market-specific alternatives described in the posting: structured clinical military training documented by DD214 or EMT may qualify in some markets; Illinois/Wisconsin also accepts two years of verifiable full-time Medical Assistant experience within the last five years.
• Current American Heart Association BLS certification is required in some markets; for Illinois/Wisconsin, it must be obtained within 45 days unless the department leader determines it is not required.
• Current nationally recognized Medical Assistant certification or registration is required, with specific accepted organizations varying by market.
• Successful completion of Atrium Health’s competency assessment where required by market.
• Successful completion of a system-approved program to become a primary trainer for new teammates in Greater Charlotte.
• Greater Charlotte: Four years of experience in a clinical practice setting as a Medical Assistant, including at least two years as a certified or registered Medical Assistant.
• Illinois/Wisconsin, Wake Forest, Floyd, and Navicent: Typically two years of Medical Assistant experience demonstrating competency in injections, immunizations, EKGs, vital signs, routine medication administration, aseptic technique, and infection-control guidelines.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
• Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive professional relationships with patients, teammates, and physicians.
• Proficient computer skills, including keyboarding, Windows navigation, email, and exposure to electronic medical record systems.
• Customer service skills that support a positive patient experience.
• Ability to provide care informed by principles of growth and development across the life span and to assess and interpret information relevant to age-specific patient needs.
• Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
• Ability to lift 35 pounds without assistance; patient handling equipment and another team member are expected for patient lifts over 35 pounds or when the patient cannot assist, when available.
• Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
• Ability to work with frequent exposure to mechanical, electrical, chemical, blood, and body-fluid hazards, and to wear protective clothing and equipment as needed.

Nice To Haves

• In select Wake Forest areas, Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within one year.
• Wake Forest: Demonstrated professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, SPICE, or OSHA/IP certificate-holder activity, and achievement of six points from the list of additional market responsibilities.

Responsibilities

• Follow the Medical Assistant scope of practice, policies, procedures, and specialty-specific training and competency requirements when providing patient care.
• Assist the department leader with daily workflow and operations, including developing or modifying staffing schedules, ordering medications and supplies, and conducting audits.
• Assist with training and onboarding and act as a resource for the team.
• Serve as a role champion or committee member supporting quality, safety, teammate engagement, patient experience, and process improvement.
• Perform rooming and visit tasks, including obtaining vital signs, reconciling medications, recording medical history, reviewing health maintenance and allergies, and conducting screenings.
• Assist providers with or perform procedures as ordered.
• Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparing lab orders and requisitions, and tracking results.
• Perform point-of-care testing according to standing or provider orders and complete CLIA-approved waived laboratory and practice-specific diagnostic testing in accordance with CLIA standards.
• Safely administer medications and vaccines according to the rights of medication administration.
• Perform additional duties as assigned, such as medication refills, insurance authorizations, safety and regulatory logs, patient messaging, supply ordering, appointment scheduling, and referrals.
• Communicate effectively and promptly, work as part of a team, and escalate issues appropriately.
• Maintain a clean work environment; clean instruments and equipment appropriately; and ensure equipment and supplies are working and areas are stocked.
• Provide care appropriate to the ages and developmental needs of patients served.
• Operate equipment necessary to perform the job and use protective clothing and equipment as needed.

Benefits

• Paid time off programs.
• Medical, dental, and vision benefits.
• Life insurance and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with premium pay for eligible shifts or on-call work, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED