Medical Assistant Lead Sanger Heart & Vascular Kenilworth FT

Advocate Health • Charlotte, NC

5d • $24 - $36

About The Position

The Medical Assistant Lead provides patient care within the Medical Assistant scope of practice and supports daily department workflow and operations. The role assists with staffing schedules, ordering medications and supplies, audits, training and onboarding, and serves as a resource for the team. The lead may champion or participate in initiatives focused on quality, safety, teammate engagement, patient experience, and process improvement.

The position performs patient rooming and visit tasks, assists with or performs ordered procedures, and handles laboratory duties including venipuncture, specimen collection and processing, lab orders, results tracking, point-of-care testing, and CLIA-approved waived testing. The role safely administers medications and vaccines and may also support medication refills, insurance authorizations, regulatory logs, patient messages, scheduling, and referrals.

The Medical Assistant Lead communicates effectively, works collaboratively, escalates concerns appropriately, and maintains clean, stocked, and functional work areas and equipment. The role requires providing age-appropriate care based on patients’ developmental needs and following departmental policies and procedures. Physical requirements include frequent movement and lifting, and the position involves exposure to mechanical, electrical, chemical, and blood and body-fluid hazards, with protective equipment worn as needed.

Requirements

• High school diploma or GED.
• Completion of an accredited or approved Medical Assistant program, or other qualifying education or experience as specified for the applicable division. Some divisions accept qualifying structured military clinical training or EMT preparation; IL/WI also accepts two years of verifiable full-time Medical Assistant experience within the last five years.
• Current or required American Heart Association Basic Life Support certification, with timing and requirements varying by division; IL/WI requires obtaining it within 45 days unless the department leader determines it is not required.
• Current nationally recognized Medical Assistant certification or registration, with accepted credentialing organizations varying by division.
• Successful completion of Atrium Health’s competency assessment where required.
• Greater Charlotte: four years of clinical-practice experience as a Medical Assistant, including at least two years as a certified or registered Medical Assistant.
• IL/WI, Wake, Floyd, and Navicent: typically two years of Medical Assistant experience, including demonstrated competency in injections, immunizations, EKGs, vital signs, routine medication administration, aseptic technique, and infection-control guidelines.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
• Excellent communication and interpersonal skills and ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills, including keyboarding, navigating a Windows operating system, using email, and exposure to electronic medical record systems.
• Customer service skills that support a positive patient experience.
• Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
• Ability to lift 35 pounds without assistance; patient-handling equipment and another team member are expected for patient lifts over 35 pounds or when the patient cannot assist, when available.
• Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
• Ability to wear protective clothing and equipment as needed when exposed to mechanical, electrical, chemical, and blood and body-fluid hazards.
• Ability to operate equipment necessary to perform the job.

Nice To Haves

• Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) certification may be required within one year in select areas.
• Professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, or SPICE or OSHA/IP certification, as specified for Wake Forest.
• Completion of six points from the list of additional market responsibilities, as specified for Wake Forest.
• Successful completion of a system-approved program to become a primary trainer for new teammates, as specified for Greater Charlotte.

Responsibilities

• Provide patient care within the Medical Assistant scope of practice and maintain required training and competency.
• Assist the department leader with daily workflow and operational efficiency, including staffing schedules, medication and supply ordering, and audits.
• Assist with teammate training and onboarding and serve as a resource for the team.
• Champion or participate in initiatives supporting quality, safety, teammate engagement, patient experience, and process improvement.
• Perform rooming and visit tasks, including taking vital signs, reconciling medications, collecting medical history, reviewing health maintenance and allergies, and conducting screenings.
• Assist providers with or perform procedures as ordered.
• Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, lab orders and requisitions, and results tracking.
• Perform point-of-care testing and CLIA-approved waived laboratory and practice-specific diagnostic testing according to applicable standards and orders.
• Administer medications and vaccines safely in accordance with medication-administration rights.
• Perform other assigned duties such as medication refills, insurance authorizations, safety and regulatory logs, patient messaging, ordering supplies, scheduling appointments, and referrals.
• Communicate in a timely and effective manner, collaborate with the team, and escalate concerns appropriately.
• Maintain clean work areas and ensure instruments and equipment are cleaned, functional, and appropriately stocked.
• Provide care appropriate to patients’ ages and developmental needs in accordance with departmental policies and procedures.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match
• Financial wellness programs
• Educational Assistance Program
• Competitive compensation, with potential premium pay, incentive pay for select positions, and annual performance-based increases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED