Medical Assistant Lead

Pediatric Associates Family of Companies•Dallas, TX

About The Position

The Medical Assistant Lead assists the Practice Manager in overseeing daily clinical operations in small to medium-sized offices with fewer than 4.5 clinicians and fewer than 6 Medical Assistants. The role helps ensure Medical Assistants deliver quality, team-based patient care under clinicians’ direct supervision across clinical and administrative functions, supporting health and wellness in a safe, welcoming environment. The position supports clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients, with specialty training as applicable. The Lead supports staff training, development, and competency evaluation; monitors patient visit time and experience, infection prevention compliance, medication management, vaccine cold-chain handling and storage, and clinical supply levels. The role may assume clinical administrative responsibilities when the Practice Manager is absent and assists with leading and supervising Medical Assistants and performance evaluations. The position provides direct patient care, including patient intake and documentation, preparation for examinations, supervised clinical procedures, vaccine and medication reconciliation and administration, follow-up tasks, and laboratory services. It also helps maintain a safe and clean patient environment and protects sensitive information in accordance with organizational policies and applicable regulations. Travel to other office locations may be needed, with reimbursement under company policy.

Requirements

High school diploma required.
At least 3 years of Medical Assistant experience in a healthcare setting required.
MA diploma or certification required, or at least 3 years of Medical Assistant experience may substitute for the diploma or certification requirement.
Active BLS certification required.
Ability to lead and influence change with a team.
Excellent interpersonal, organizational, and customer service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment.
Knowledge of basic medical terminology and immunization.
Knowledge of medical safety practices and standards.
Ability to plan, prioritize, and organize.
Clear written and verbal communication skills.
Critical-thinking ability, including in emergencies.
Proficiency with electronic health recordkeeping systems.
Ability to meet the described physical requirements, including lifting or carrying 20 pounds or less, pushing or pulling 41–200 pounds, and performing the listed movements and tasks.
Vision, hearing, and touch sufficient for the work, and ability to wear personal protective equipment (PPE).

Nice To Haves

Two years of experience as a PA Medical Assistant preferred.
MA certification preferred.
For medical foreign doctors: a Bachelor of Science degree in General Medicine from a regionally accredited university or equivalent.

Responsibilities

Assist the Practice Manager and PA management with training, development, and competency evaluation of Medical Assistant staff.
Monitor patient visit time and experience, infection prevention compliance, medication management, vaccine cold-chain handling and storage, and clinical supply levels.
Assume clinical administrative responsibilities in the Practice Manager’s absence.
Maintain a high-quality patient experience and a safe environment, including office and exam-room cleanliness and appropriate supplies and equipment.
Perform and document patient intake vital signs, repeat measurements when needed, and notify clinicians of abnormal findings.
Interview patients as appropriate to age and specialty; document and update medical records, obtain relevant records and results, and provide information for clinician review and follow-up.
Prepare patients for clinician examinations, carry out and document clinician orders, and perform supervised screenings and procedures, including vision and hearing screenings, electrocardiograms, suture removal, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures, and emergency response.
Reconcile vaccines and medications with the patient and state registry; provide vaccine information statements and education before vaccine or medication administration.
Follow vaccine cold-chain requirements for handling, storage, preparation, administration, and reporting excursions.
Use proper patient identifiers and buddy-process validation; administer vaccines and medications by intramuscular, intradermal, and subcutaneous routes and conduct post-administration observation.
Complete patient follow-up and assigned tasks, including answering phones, handling correspondence, supporting prescription refill requests and medication preauthorization, assisting with referrals and forms, and arranging care and follow-up appointments.
Perform laboratory services, including phlebotomy, sample collection, quality control, processing, documentation, and reporting to clinicians in accordance with policy.
Assist with leading and supervising Medical Assistants and with performance evaluations.
Meet organizational best-practice standards, quality measures, and key performance indicators as a member of the patient-centered medical home team.
Follow information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.
Travel to other office locations as needed.