Medical Assistant Lead

Pediatric Associates Family of Companies • Oviedo, FL

23h • Onsite

About The Position

The Medical Assistant Lead assists the Practice Manager in overseeing daily clinical operations at small- to medium-sized offices with fewer than 4.5 clinicians and fewer than 6 Medical Assistants. The role helps ensure that Medical Assistants provide quality, team-based patient care under clinicians’ direct supervision, supporting clinical and administrative functions that promote health and wellness in a safe, friendly environment. The Lead also supports clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients, and may receive specialty training as applicable.

The position supports staff training, development, and competency evaluation; monitors patient visit time and experience, infection prevention compliance, medication management, vaccine cold-chain handling and storage, and clinical supply levels. The Lead may assume clinical administrative responsibilities when the Practice Manager is absent and assists with leading and supervising Medical Assistants and performance evaluations.

This is a patient-facing, direct-patient-care role based in Oviedo. The schedule is Monday through Friday, 7:30 AM–5:00 PM, with availability for extended hours on Mondays and Wednesdays as needed, from 7:30 AM–7:00 PM. Occasional Saturday shifts may be required, from 7:30 AM–12:00 PM. Travel to other office locations may be required, with reimbursement according to company policy. The work is indoors and may involve excessive noise and exposure to hazards, computer use, and physical activities including reaching, manual dexterity, lifting or carrying up to 20 pounds, pushing or pulling 41–200 pounds, sitting, walking, crawling, squatting, kneeling, or bending. Vision, hearing, and touch are required, as is the ability to wear PPE.

Requirements

• High school diploma or equivalent.
• At least 3 years of Medical Assistant experience in a healthcare setting.
• Past supervisory experience is required, as stated in the job posting.
• Medical Assistant diploma or certification, or at least 3 years of Medical Assistant experience in lieu of the diploma or certification requirement.
• Active BLS certification.
• Ability to lead and influence change with a team.
• Strong interpersonal, organizational, and customer service skills to support and reassure pediatric patients and their families.
• Ability to maintain effective working relationships with patients, employees, and the community.
• Ability to multitask in a fast-paced environment.
• Knowledge of basic medical terminology, immunization, and medical safety practices and standards.
• Ability to plan, prioritize, and organize.
• Clear written and verbal communication skills.
• Critical-thinking skills, including in emergencies.
• Proficiency with electronic health recordkeeping systems.
• Ability to travel to other office locations as needed.
• Ability to perform the stated physical activities and wear personal protective equipment.

Nice To Haves

• Two years as a Pediatric Associates Medical Assistant.
• Medical Assistant certification.
• For foreign-trained medical doctors: a Bachelor of Science degree in General Medicine from a regionally accredited university or equivalent.

Responsibilities

• Assist the Practice Manager and PA management with training, developing, and evaluating the competency of Medical Assistant staff.
• Monitor patient visit time and experience, infection prevention compliance, medication management, vaccine cold-chain handling and storage, and clinical supply levels.
• Assume clinical administrative responsibilities in the Practice Manager’s absence, as needed.
• Maintain a high-quality patient experience; welcome patients and ensure a safe environment, clean office and exam rooms, and appropriate supplies and equipment in accordance with infection-control procedures.
• Measure and document patient intake vital signs, including height, weight, temperature, blood pressure, pulse, and respiration; repeat measurements and notify the clinician of abnormal findings.
• Interview patients in an age-appropriate manner and document or update medical records, including complaints, medications, allergies, histories, barriers to care, and home status.
• Obtain relevant medical records, consultation notes, hospital or emergency department discharge records, and diagnostic and laboratory results for clinician review and follow-up.
• Prepare patients for clinician examinations and ensure clinician orders are performed and accurately documented.
• Under clinician supervision, perform or assist with age-appropriate vision and hearing screenings, electrocardiograms, suture removal, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures, and emergency response.
• Reconcile and document vaccines and medications with patients and state registries; provide vaccine information statements and education before vaccine and medication administration.
• Follow vaccine cold-chain requirements for handling, storage, preparation, and administration, and report vaccine excursions.
• Use required patient identifiers and buddy-process validation, and administer vaccines and medications by intramuscular, intradermal, and subcutaneous injection, including post-administration observation.
• Complete patient follow-up and assigned tasks, including answering phones, handling correspondence, supporting prescription refill requests and medication preauthorizations, assisting with referrals and forms, and arranging care, procedures, and follow-up appointments.
• Perform laboratory services, including phlebotomy, specimen collection, quality control, processing, documentation, and reporting to clinicians according to policy.
• Assist with leading and supervising Medical Assistants and performance evaluations.
• Meet organizational best-practice standards, quality measures, and key performance indicators, and protect sensitive information, including ePHI and PHI, in accordance with policy and applicable regulations.

Benefits

• $3,000 sign-on bonus for eligible external new hires. The bonus is not available to internal transfers, agency candidates, temporary staff, contractors, or individuals converting from agency to direct employment.
• Reimbursement for travel to other office locations according to company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED