Medical Assistant III - Internal Medicine

University Healthcare Alliance•Menlo Park, CA

About The Position

The Medical Assistant III functions as a member of the clinic patient care team, performing clinical tasks and procedures that support care delivery. The role helps patients obtain services in a timely manner, supports efficient use of resources, and coordinates patient care. In addition to Medical Assistant I–II duties, the Medical Assistant III independently performs the full range of responsibilities, applies broad knowledge of healthcare practices, and analyzes and resolves problems of diverse scope. The position functions independently and seeks assistance as appropriate. The role includes care coordination, patient-flow management, supporting and orienting colleagues, serving as a preceptor, participating in clinic audits and department improvement work, and scribing for providers. The position requires a high school diploma or GED, completion of an approved Medical Assistant program or equivalent documented training, at least three years of related experience, and current American Heart Association Basic Life Support certification for Healthcare Providers. CMA or Registered Medical Assistant certification is preferred. This is a day-shift position with an eight-hour schedule and 20% travel. The work involves frequent or constant standing, walking, bending, hand use, and other physical activity; frequent use of a respirator; and constant work around clinical equipment and biohazards, including blood-borne pathogens and hazardous drugs. Base pay generally starts at $31.20–$39.77 per hour; the final salary depends on factors such as experience, education, specialty, and training.

Requirements

High school diploma or GED.
Medical Assistant diploma from an approved school or institution, or equivalent documented training.
Three or more years of related experience.
Current American Heart Association Basic Life Support certification for Healthcare Providers.
Professional verbal and written communication skills.
Serve as a super-user for clinical computer systems.
Ability to orient new clinic staff to clinical computer systems.
Ability to function independently and seek assistance when appropriate.
Knowledge and understanding of practices and procedures in the assigned area or clinic.
Ability to travel 20%.

Nice To Haves

Certified Medical Assistant (CMA) or Registered Medical Assistant certification is preferred.

Responsibilities

Perform the duties of Medical Assistant Levels I and II, as well as the full range of Level III responsibilities.
Coordinate patient care needs, including tracking completion of referrals and testing.
Collaborate with the team to develop plans for daily assignments.
Support Medical Assistants at Levels I and II.
Manage patient flow.
Precept new Medical Assistants and students.
Participate in internal clinic audits.
Communicate professionally.
Participate in development and maintenance of the department A3 for improvement.
Scribe for providers.
Float to various departments as needed.
Perform other assigned duties and participate in organization projects as assigned.
Adopt and execute C-I-CARE standards in interactions with patients, families, and colleagues.