About The Position

This position provides assistive care to patients and helps facilitate the efficient delivery of patient care. The Medical Assistant II supports licensed staff in rendering basic healthcare, provides direct patient care within the scope of practice and state law, and performs clerical functions as a multi-skilled auxiliary worker. The role may involve accessing and administering medications within the employee’s scope of practice and according to state law. The position is based in South Jordan Urgent Care and is listed as full-time with three 12-hour shifts. Depending on department operational and patient-care needs, the employee may be required to work rotating schedules, including variable hours, weekends, nights, and holidays. Regular, reliable, and punctual attendance during assigned shifts is an essential function. University of Utah Health is a patient-focused organization supporting patient care, research, and education. The University of Utah is a Level 1 Trauma Center with five hospitals and eleven clinics.

Requirements

  • Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system, to be obtained within 30 days of hire.
  • Hold one of the following: current Utah State certification to practice as a Paramedic; current AAMA Certified Medical Assistant (CMA) certification; current NCCT National Certified Medical Assistant (NCMA) certification; current AMT Registered Medical Assistant (RMA) certification; current Utah State Advanced EMT certification; current AAMA ABR-OE credential; current National Association for Health Professionals NRCMA – Medical Assistant certification; or current NHA Clinical Medical Assistant Certification.
  • Meet any additional license requirements determined by the hiring department.
  • Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient-care environment.
  • Ability to perform the essential functions of the job.
  • Demonstrated phlebotomy skills.
  • Demonstrated human-relations and effective communication skills.
  • Demonstrated proficiency in the specific clinic’s specialty skills within six weeks of hire; specialty skills may not be performed until basic competency testing is completed.
  • Ability to withstand being on one’s feet for long periods, moving and lifting patients, and reaching for and handling equipment.
  • Meet the position’s physical and working-condition requirements with or without an accommodation, including potentially lifting, carrying, pushing, pulling, or otherwise moving patients or objects weighing up to 50 pounds.
  • Ability to work in a healthcare setting with possible exposure to infectious diseases, contaminated bodily fluids, blood, used needles, and other contaminants; the role may also involve working around prisoners or behavioral health patients.

Responsibilities

  • Prepare patients for examinations and diagnostic procedures, including recording vital signs and responses to standardized medical history questions.
  • Report observed patient concerns and changes in condition to a licensed staff member.
  • Perform department-designated CLIA-waived laboratory tests and report results to appropriate personnel.
  • Perform additional clinical skills such as suture removal, straight catheterization, and injections (IM, Subq, and intradermal).
  • Chaperone healthcare providers during patient examinations when requested and assist with procedures.
  • Monitor and clean assigned examination rooms, unit areas, and equipment; report outdated supplies, stock levels, and equipment repairs, and restock items as needed.
  • Answer telephones, forward messages, and schedule appointments, procedures, and diagnostic tests under the direction of licensed staff.
  • Perform routine clerical functions, including filing patient medical information, locating and compiling charts, obtaining records from other providers, and entering billing charges.
  • Attend and complete mandatory education on infection prevention and control, safety, CPR, equipment use, and procedures according to hospital and department policies.
  • May perform patient phlebotomies according to clinic procedures and physician orders after specialized training.
  • May apply leads and monitors for diagnostic procedures such as EKG and ultrasound under direct supervision of licensed personnel.
  • May assist with patient and family education by providing educational materials and general health information.
  • May assist with transporting patients to ancillary departments or inpatient units as directed by licensed staff.
  • May instruct in Basic Life Support requirements.
  • May perform IV access.
  • Perform other duties based on department assignment.
  • Work rotating schedules, which may include variable hours, weekends, nights, and holidays, as required by department operations and patient-care needs.
  • Maintain regular, reliable, and punctual attendance during assigned shifts.
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