About The Position

This position provides assistive care to patients and helps facilitate efficient patient care while supporting licensed staff in delivering basic healthcare. It also performs clerical functions as a multi-skilled auxiliary worker. The role provides direct patient care and may access and administer medications within the employee’s scope of practice and in accordance with state law. The position is with University of Utah Health, a patient-focused organization committed to enhancing health and well-being through patient care, research, and education. The University of Utah is a Level 1 Trauma Center with five hospitals and eleven clinics. The role may require rotating schedules, including variable hours, weekends, nights, and holidays, to meet staffing and patient-care needs in a 24/7 health system. Regular, reliable, and punctual attendance during assigned shifts is an essential function.

Requirements

  • Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system, to be obtained within 30 days of hire.
  • One of the following current credentials: Advanced EMT certification in Utah; Certified Medical Assistant (CMA) certification through AAMA; Paramedic certification in Utah; ABR-OE credential through AAMA; Registered Medical Assistant (RMA) certification through AMT; National Certified Medical Assistant (NCMA) certification through NCCT; Clinical Medical Assistant certification through NHA; or NRCMA-Medical Assistant certification through the National Association for Health Professionals.
  • Additional license requirements as determined by the hiring department.
  • Demonstrated phlebotomy skills.
  • Demonstrated human relations and effective communication skills.
  • Ability to demonstrate proficiency in the specific clinic’s specialty skills within six weeks of hire; specialty skills may not be performed until basic competency testing is completed.
  • Ability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient-care environment.
  • Ability to perform the essential functions of the job.
  • Ability to meet physical demands, including prolonged standing and moving and lifting patients and handling equipment, with or without accommodation.

Responsibilities

  • Prepare patients for examinations and diagnostic procedures, including recording vital signs and responses to standardized medical history questions.
  • Report observed patient concerns and changes in condition to licensed staff.
  • Perform department-identified CLIA-waived laboratory tests and report results to appropriate personnel.
  • Perform additional clinical skills such as suture removal, straight catheterization, and injections.
  • Chaperone healthcare providers during examinations as requested and assist with procedures.
  • Monitor and clean assigned examination rooms, unit areas, and equipment; report outdated supplies, stock levels, and necessary equipment repairs, and restock items as needed.
  • Answer telephones, forward messages, and schedule appointments, procedures, and diagnostic tests under the direction of licensed staff.
  • Perform routine clerical functions, including filing patient medical information, locating and compiling charts, obtaining records from other providers, and entering billing charges.
  • Attend and complete mandatory education on infection prevention and control, safety, CPR, equipment use, and procedures.
  • Perform patient phlebotomies after specialized training, in accordance with clinic procedures and physician orders.
  • Apply leads and monitors for diagnostic procedures such as EKG and ultrasound scans under direct supervision of licensed personnel.
  • Assist with inpatient and family education by providing educational materials and general health information.
  • Assist with transporting patients to ancillary departments or inpatient units as directed by licensed staff.
  • Instruct in Basic Life Support requirements.
  • Perform IV access.
  • Perform other duties based on department assignment.
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