Medical Assistant II

Mass General Brigham•Boston, MA

5d•$23•Onsite

About The Position

The Medical Assistant II supports physicians, nurse practitioners, and nursing staff in delivering efficient, compassionate patient care. The role includes welcoming and assisting patients, gathering health information and vital signs, preparing patients and clinical spaces, documenting medical information, supporting specimen collection, and coordinating office and patient communication duties. In the Voice Center, under general supervision by the Surgical Director and co-director, the Medical Assistant II helps ensure efficient clinical operations across six exam rooms. The position prepares rooms and specialized upper-airway and laryngeal instruments for diagnostic and outpatient treatment procedures, assists surgeons during specialized procedures, maintains and sterilizes equipment, coordinates equipment servicing and repairs, and manages clinical supply inventory. The role is onsite and scheduled for 40 hours per week on the day shift.

Requirements

High school diploma or equivalent required.
One to two years of direct Medical Assistant experience or medical-field work required.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Ability to comply with local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record systems and medical office software.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to manage personal time and the time of others.

Nice To Haves

Associate’s degree in Medical Assisting.
Basic Life Support (BLS) certification.
National Certified Medical Assistant certification.

Responsibilities

Welcome, interview, and assist patients; collect vital signs and health information.
Prepare patients, exam rooms, equipment, and supplies for visits and procedures.
Accurately document patient information, medical histories, and test results.
Support laboratory specimen collection and preparation.
Assist with office duties, patient communication, and coordination with other departments.
Maintain a clean, safe, and organized clinical environment.
Manage six exam rooms and help ensure the availability and proper functioning of laser and specialized voice technology and supplies.
Review scheduled patients’ information to identify specialized instruments and equipment needed for diagnostic testing and outpatient treatment.
Set up clinical rooms and specialized equipment for upper-airway and laryngeal diagnostic and treatment procedures.
Perform daily testing and routine maintenance of specialized instruments and equipment.
Coordinate patient placement in rooms equipped for each patient’s diagnostic or treatment needs.
Assist surgeons with outpatient laser equipment, Botox administration, laryngeal EMG, and vocal fold injection procedures, including patient preparation and positioning, equipment setup, passing instruments, intra-procedure monitoring, and post-procedure care.
Under physician supervision, disinfect, replenish, and secure topical anesthetics.
Schedule and coordinate routine manufacturer servicing of specialized clinical equipment.
Identify and address technical problems with equipment and communicate with manufacturer technicians to resolve them.
Coordinate packaging and follow-up for specialized equipment sent to manufacturers for repair.
Clean and sterilize specialized clinical equipment, including autoclaving surgical hand instruments and processing endoscopes using CIDEX OPA and a Steris system.
Track clinical supply inventories and coordinate timely ordering of replacements with office support staff.
Collaborate with the care team to provide excellent patient service and coordinate patient flow and requirements with center administration and caregivers.