Medical Assistant II

The Christ Hospital Health Network•Delhi Township, OH

About The Position

Assists in the examination and treatment of patients under the direction of a physician. The role supports patient flow and clinical office operations by gathering and recording patient information, preparing charts and treatment rooms, managing medication-related tasks, communicating with patients and external parties, and performing routine diagnostic and other clinical duties as assigned. The Medical Assistant II helps maintain a safe, confidential, and healthy work environment and supports quality measures and the patient experience.

Requirements

High school diploma or equivalent.
Graduation from a Medical Assistant program or previous medical assisting experience.
Excellent computer skills, including Microsoft Outlook, Excel, EMR, and scheduling systems.
Strong verbal and social skills to work respectfully with patients, physicians, visitors, coworkers, and drug representatives, in person and by telephone.
Ability and willingness to travel to other physician offices as requested or needed.
Successful completion of skills orientation.
Current BLS certification.

Nice To Haves

Associate degree and/or Certified or Registered Medical Assistant credential.
Two to five years of medical assistant or other relevant experience.
Experience in different care settings, such as primary care, specialty care, or EMT.
Complementary clinical skills such as phlebotomy, performing EKGs, suture removal, and splinting.

Responsibilities

Maintain patient flow during clinic hours.
Document review of systems; measure and record vital signs, including pulse, respirations, blood pressure, weight, and height; update medical, social, and family histories; and review and update medication lists at each visit.
Accurately enter patient information in the electronic medical record (EMR).
Prepare patient charts in the EMR by scanning, abstracting, and reviewing records to ensure relevant diagnostic results, hospital reports, and other medical records are available to the physician.
Obtain necessary information from outside facilities by navigating websites or calling them; may act as an EMR Super User.
Refill and pre-authorize medications, communicating with patients, pharmacies, or insurance companies as needed.
Track patient samples and other medications, dispose of expired medications, prepare and maintain clean, fully stocked examination rooms, and order medical supplies as needed.
Complete patient assistance paperwork and requests as needed.
Obtain pertinent medical information from patients according to office protocols to support medical decision-making.
Return calls, respond to MyChart messages, and work in-baskets, daily workflow logs, and work queues in the EMR or Practice Management system; may coordinate or oversee office work queues.
Answer incoming calls, schedule appointments, perform patient check-ins and check-outs, and complete prescription, procedure, and surgery pre-certifications as needed.
Operate EKGs, cardiac monitors, and other equipment for routine diagnostic tests; perform other assigned clinical duties such as phlebotomy and cast removal.
Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.
Protect confidential patient care information and understand and adhere to the legal responsibilities and requirements of the medical assistant role.
Demonstrate understanding of and support for quality measures and patient experience.
May assist in training new employees.
Perform other job duties as assigned.