Medical Assistant II

Mass General Brigham•Foxborough, MA

8d•$23 - $25•Onsite

About The Position

The Medical Assistant II supports healthcare teams by assisting with clinical and non-clinical patient services under the direction of healthcare providers. The role includes direct patient interaction to promote comfort and address concerns, and collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Responsibilities include gathering and recording patient information, preparing patients and equipment for examinations, supporting patient education, collecting laboratory specimens, and completing office duties. The position also assists junior Medical Assistants with day-to-day questions and onboarding.

Requirements

High school diploma or equivalent required; experience cannot be accepted in lieu of a degree.
One to two years of direct Medical Assistant experience or work in the medical field required.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Ability to comply with local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record systems and medical office software.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to manage one's own time and the time of others.

Nice To Haves

Associate's degree in Medical Assisting.
Basic Life Support (BLS) certification.
National Certified Medical Assistant certification.

Responsibilities

Assist junior Medical Assistants with day-to-day questions and responsibilities and support their learning by participating in onboarding training.
Show patients to examination rooms, prepare equipment for healthcare providers, interview patients, take vital signs, weight, and height, and record information in medical records.
Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials.
Perform general office duties, including answering phones and completing insurance forms, and act as a liaison with other departments while advocating for patients.
Collect, log, and prepare laboratory specimens for testing.
Provide immunizations when applicable, subject to the stated certification or experience and provider-supervision requirements.
Support departmental quality initiatives, including use of two patient identifiers and hand hygiene.