Medical Assistant II

Mass General Brigham•Boston, MA

4d•Onsite

About The Position

The Medical Assistant II supports clinical operations and providers in an office-based clinical environment, with hands-on patient interaction and a focus on safe, efficient, compassionate care. The role welcomes and assists patients, collects vital signs and health information, documents medical information, prepares exam rooms, and supports laboratory specimen collection and office coordination. In the Voice Center, the position manages the readiness and turnover of six exam rooms, including the availability and function of specialized laser and voice technology, instruments, equipment, and supplies. The Medical Assistant reviews scheduled patients’ needs, prepares rooms and equipment for diagnostic and outpatient procedures involving the upper airway and larynx, and coordinates patient placement in appropriately equipped rooms. The role closely assists surgeons during specialized procedures, including laser procedures, Botox administration, laryngeal EMG, and vocal fold injections. Duties include patient preparation and positioning, setting up and operating suction and specialized equipment, preparing injection systems, passing instruments, monitoring patients during procedures, and providing post-procedure care. The role also performs routine equipment testing and maintenance, arranges servicing and repairs, processes and sterilizes specialized instruments and endoscopes, and coordinates clinical supply replenishment. Work is onsite, 40 hours per week, on the day shift.

Requirements

High school diploma or equivalent required.
Direct medical assistant experience or medical-field work: 1–2 years required.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Ability to comply with local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure, and collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record systems and medical office software.
Ability to use logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
Ability to manage own time and the time of others.

Nice To Haves

Associate degree in Medical Assisting.
Basic Life Support (BLS) certification.
National Certified Medical Assistant certification.

Responsibilities

Welcome, interview, and assist patients; collect vital signs and health information.
Prepare patients, exam rooms, equipment, and supplies for visits and procedures.
Accurately document patient information, medical histories, and test results.
Support laboratory specimen collection and preparation.
Assist with office duties, patient communication, and coordination with other departments.
Maintain a clean, safe, and organized clinical environment.
Manage the readiness and turnover of six exam rooms, including availability and functioning of specialized laser and voice technology and supplies.
Review scheduled patients’ information to identify specialized instruments and equipment needed for diagnostic and outpatient procedures.
Set up clinical rooms with the instruments and equipment required for upper airway and laryngeal diagnostic testing and outpatient treatment.
Perform daily testing and routine maintenance of specialized clinical instruments and equipment.
Coordinate patient placement in rooms equipped for each patient’s diagnostic assessment or treatment needs.
Assist surgeons with specialized outpatient laser equipment, Botox administration, laryngeal EMG, and vocal fold injection procedures.
Prepare and position patients; set up suction, laser, and EMG equipment; prepare injection delivery systems; pass instruments; monitor patients during procedures; and provide post-procedure care.
Under physician supervision, disinfect, replenish, and secure topical anesthetics.
Schedule and coordinate routine manufacturer servicing of specialized clinical equipment.
Identify and correct technical problems with specialized equipment, communicate with manufacturer technicians, and coordinate equipment repairs and follow-up.
Clean and sterilize specialized clinical equipment, including autoclaving surgical hand instruments and processing endoscopes using CIDEX OPA and a Steris system.
Track clinical supply inventories and coordinate timely ordering of replacements with office support staff.
Collaborate with the care team and Voice Center administration and staff to coordinate patient flow and requirements.