Medical Assistant II

The Christ Hospital Health Network•Mason, OH

About The Position

The Medical Assistant II assists with the examination and treatment of patients under the direction of a physician. The role supports patient care and clinic operations by maintaining patient flow, collecting and documenting medical information, preparing patient charts and examination rooms, and completing administrative and clinical tasks. The position also helps maintain a safe, confidential, and healthy work environment and supports quality measures and patient experience.

Requirements

High school diploma or equivalent.
Graduate of a Medical Assistant program or previous medical assisting experience.
Excellent computer skills, including Microsoft Outlook, Excel, EMR, and scheduling systems.
Strong verbal and social skills to work respectfully with patients, physicians, visitors, coworkers, and drug representatives in person or by telephone.
Ability and willingness to travel to other physician offices as requested or needed.
Must successfully complete skills orientation.
BLS certification required.

Nice To Haves

Associate degree and/or Certified or Registered Medical Assistant credential.
Two to five years of Medical Assistant or other relevant experience.
Experience in different care settings, such as primary care, specialty care, or EMT work.
Complementary clinical skills such as phlebotomy, performing EKGs, stitch removal, or splinting.

Responsibilities

Maintain patient flow during clinic hours.
Document review of systems; measure vital signs, including pulse, respirations, blood pressure, weight, and height; update medical, social, and family history; and review and update medication lists at each visit.
Accurately record patient information in the electronic medical record (EMR).
Assist with training new employees as needed.
Prepare patient charts in the EMR by scanning, abstracting, and reviewing records to ensure necessary diagnostic results, hospital reports, and other medical records are available to the physician.
Access websites or contact outside facilities to obtain necessary patient information; may serve as an EMR Super User.
Refill and pre-authorize medications, communicating with patients, pharmacies, or insurance companies as needed.
Record patient samples and other medications, and dispose of expired medications.
Prepare treatment rooms and keep examination rooms clean and fully supplied; order medical supplies as needed.
Complete patient assistance paperwork and requests as needed.
Obtain pertinent medical information from patients according to office protocols to support medical decision-making.
Return calls and respond to MyChart messages as needed.
Work in-baskets, daily workflow logs, and work queues in the EMR or Practice Management system; may coordinate or oversee office work queues.
Answer incoming calls, schedule appointments, check patients in and out, and complete pre-certifications for prescriptions, procedures, and surgeries as needed.
Operate EKG, cardiac monitor, and other equipment to perform routine diagnostic tests as needed; perform other assigned clinical duties such as phlebotomy and cast removal.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Protect confidential patient care information and understand and adhere to the legal responsibilities and requirements of the medical assistant role.
Demonstrate understanding of and support for quality measures and patient experience.
Perform other duties as assigned.