Medical Assistant II

University of Maryland Medical System•Bel Air, MD

About The Position

Under the direct supervision of the on-site provider, the Medical Assistant II assists with patient care by performing delegated medical tasks, supporting providers and nursing staff, and potentially completing clerical duties. The role uses the electronic medical record (EMR) for documentation and requires access to medication storage areas to transport medications between storage and delivery areas. The Medical Assistant II participates in daily operations and patient flow, serves as a clinical resource for Medical Assistant I, and demonstrates leadership through collaboration, teamwork, communication, accountability, customer service, and advanced clinical skills. The position supports a positive patient experience, performs clinical and administrative duties, maintains clinical supplies and equipment, contributes to practice-based improvement and staff development, and follows applicable hospital and practice policies. Travel to other SMG locations may be required based on coverage needs.

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Assistant program.
Current BLS certification.
Alternatively, an exception may be considered with one year of supervised work experience in medical assisting within the last three years, or two years of supervised work experience in medical assisting within the last five years; exceptions must be vetted by the Human Resources Director and Department Director.

Nice To Haves

Medical Assistant certification.
Previous experience using a business office suite such as Microsoft Office.
Knowledge of medical terminology.

Responsibilities

Greet patients courteously, respectfully, and professionally.
Follow communication protocols; respond to patient questions, concerns, and complaints; attempt resolution and pursue service recovery when needed.
Gather and document brief patient histories, chief complaints, questionnaires, and health screenings in the EMR.
Serve as a clinical resource for Medical Assistant I and follow practice workflows to support efficient, timely patient service.
Prepare patients for examinations; perform and document vital signs and risk screenings; report out-of-range results to the provider.
Assist providers with procedures.
Perform routine clinical testing, including blood and urine specimen collection, vision testing, hearing screening, incentive spirometry, EKGs, point-of-care testing, and vital signs.
Provide testing guided by established protocols and the patient’s chief complaint before the examination, where applicable.
Provide pre-printed patient education materials as directed by the provider.
Perform high-level disinfection of equipment, instruments, and the clinical environment according to policy and procedure.
Stock and restock clinical supplies and examination rooms.
Ensure clinical equipment has a current clinical engineering sticker and is ready for use.
Provide care appropriate to the patient populations served, considering population- and age-specific needs and social drivers of health.
Participate in medical assistant skill development, competency evaluations, practice-based process improvement, clinic huddles, and staff meetings.
Meet practice-site medical assistant competencies, work independently, serve as a resource for others, and potentially precept new medical assistants and students.
Administer selected medications and injections under the provider’s direct supervision and according to established competencies and policy.
Assist with vaccination programs, including giving injections and tracking data in an approved database.
Assist with front desk operations under oversight, including patient check-in and check-out, scanning and filing, phone calls, and fee disclosures.
Inform patients and families of possible delays and address or escalate barriers to a positive experience.
Review business communications, including In Basket messages, email, and telecommunications, in a timely manner.
Support compliance with regulatory, practice, and hospital requirements; maintain a safe environment and report safety concerns.
Participate in personnel skill and competency development and training as requested by the practice manager.
Complete self-directed learning and attend educational offerings and in-services.
Travel to other SMG locations as required for coverage.
Perform other duties as assigned.