Medical Assistant II

University of Maryland Medical System•Bel Air, MD

About The Position

Under the direct supervision of an on-site provider, the Medical Assistant II assists in delivering patient care by performing delegated medical tasks, supporting providers and nursing staff, and potentially carrying out clerical duties. The role uses the electronic medical record (EMR) for documentation and requires access to medication storage areas to transport medications to and from storage and delivery areas. The Medical Assistant II participates in day-to-day operations and patient flow and acts as a resource for Medical Assistant I, demonstrating leadership through collaboration, teamwork, communication, accountability, customer service, and advanced clinical skills. The position supports a positive patient experience, performs clinical and administrative duties, maintains clinical equipment and supplies, participates in practice improvement and competency development, and may precept new medical assistants and students. Based on established competencies, the role may administer selected medications and injections under a provider's direct supervision. Travel to other SMG locations may be required based on coverage needs.

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Assistant program.
Current BLS certification.
Medical Assistant certification is preferred.
Previous experience using a business office suite, such as Microsoft Office, is preferred.
Knowledge of medical terminology is preferred.
Travel to other SMG locations may be required.

Nice To Haves

Medical Assistant certification.
Previous experience using a business office suite, such as Microsoft Office.
Knowledge of medical terminology.

Responsibilities

Greet patients courteously, respectfully, and professionally, and follow communication protocols to address concerns and pursue service recovery when needed.
Gather and document patient history, chief complaints, questionnaires, and health screenings accurately in the EMR.
Follow established workflows to support efficient patient flow and timely service.
Prepare patients for examination; obtain and document vital signs and risk screenings; report out-of-range findings to the provider.
Assist providers with procedures and perform routine clinical testing, including specimen collection, vision and hearing screening, incentive spirometry, EKG, point-of-care testing, and vital signs.
Provide patient education materials as directed by the provider.
Perform high-level disinfection of equipment, instruments, and the clinical environment according to applicable procedures.
Stock and restock supplies and exam rooms, and ensure clinical equipment has a current clinical engineering sticker and is ready for use.
Provide care appropriate to the patient populations served, including attention to age-specific needs and social drivers of health.
Participate in medical assistant skill development, competency evaluation, practice-based process improvement, and clinic huddles and staff meetings.
Meet practice-site competencies, work independently, serve as a resource for others, and potentially precept new medical assistants and students.
Administer selected medications and injections under the provider's direct supervision when authorized by established competencies and policy; assist with vaccination programs and tracking.
Assist with front desk operations as needed, including patient check-in and check-out, scanning and filing, phone calls, and fee disclosures.
Inform patients and families about possible delays, address barriers to a positive experience, and escalate concerns through the chain of command when appropriate.
Review business communications, including In Basket messages, email, and telecommunications, in a timely manner.
Support compliance with regulatory, practice, and hospital requirements; maintain a safe environment and report safety concerns.
Participate in personnel skill and competency development and training as requested by the practice manager.
Complete self-directed learning and attend educational offerings and in-services.
Perform other duties as assigned and travel to other locations when coverage needs require.