Medical Assistant II

The Christ Hospital•Mason, OH

About The Position

The Medical Assistant II assists with the examination and treatment of patients under a physician’s direction. The role supports clinic operations and patient care by maintaining patient flow, documenting clinical information, preparing charts and treatment rooms, coordinating administrative workflows, and performing routine diagnostic and other clinical duties as assigned. The Medical Assistant protects confidential patient information, follows applicable legal requirements and safety procedures, and supports quality measures and a positive patient experience.

Requirements

High school diploma or equivalent.
Graduate of a Medical Assistant program or previous Medical Assisting experience.
Excellent computer skills, including Microsoft Outlook, Excel, EMR, and scheduling systems.
Strong verbal and social skills to work respectfully with patients, physicians, visitors, co-workers, and drug representatives in person or by telephone.
Ability and willingness to travel to other physician offices as requested or needed.
Must successfully complete skills orientation.
BLS certification required.

Nice To Haves

Associate degree and/or Certified or Registered Medical Assistant credential.
Two to five years of Medical Assistant or other relevant experience.
Experience practicing in different care settings, such as primary care, specialty care, or EMT.
Complementary clinical skills such as phlebotomy, performing EKGs, suture removal, and splinting.
Certified or Registered Medical Assistant credential.

Responsibilities

Maintain patient flow during clinic hours.
Document review of systems and measure vital signs, including pulse, respirations, blood pressure, weight, and height.
Update patients’ medical, social, and family histories, and review medications and update medication lists at each visit.
Record patient information accurately in the electronic medical record (EMR).
Prepare patient charts in the EMR by scanning, abstracting, and reviewing records to ensure necessary diagnostic results, hospital reports, and other medical records are available to the physician.
Obtain information from outside facilities by navigating websites or calling as needed.
May assist with training new employees and may act as an EMR Super User.
Refill and pre-authorize medications, communicating with patients, pharmacies, and insurance companies as needed.
Track patient samples and other medications and dispose of expired medications.
Prepare and maintain clean, fully supplied examination rooms and order medical supplies as needed.
Complete patient assistance paperwork and requests.
Obtain pertinent medical information from patients to support medical decision-making in accordance with office protocols.
Return calls and respond to MyChart messages as needed.
Work in-baskets, daily workflow logs, and work queues in the EMR or Practice Management system; may coordinate or oversee office work queues.
Answer incoming calls, schedule appointments, perform patient check-ins and check-outs, and complete pre-certifications for prescriptions, procedures, and surgeries as needed.
Operate EKGs, cardiac monitors, and other equipment to administer routine diagnostic tests, and perform other assigned clinical duties such as phlebotomy and cast removal.
Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.
Protect patient confidence and keep patient-care information confidential.
Understand and adhere to the legal responsibilities and requirements of the medical assistant role.
Support quality measures and patient experience.
Perform other job duties as assigned.