Medical Assistant II

Mass General Brigham•Boston, MA

2d•$23 - $25•Onsite

About The Position

The Medical Assistant II supports healthcare teams by assisting with clinical and non-clinical patient services under the direction of healthcare providers. The role includes taking vital signs, documenting patient information, scheduling appointments, managing patient flow, and interacting directly with patients to support their comfort and address concerns. The Medical Assistant collaborates with physicians, nurse practitioners, and nursing staff to facilitate efficient care. The position also assists junior Medical Assistants with questions and onboarding training.

Requirements

High school diploma or equivalent required.
One to two years of direct Medical Assistant experience or work in the medical field required.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Ability to comply with local, state, and federal privacy and confidentiality requirements.
Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record systems and medical office software.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to manage one's own time and the time of others.

Nice To Haves

Associate's degree in Medical Assisting.
Basic Life Support certification.
National Certified Medical Assistant certification.

Responsibilities

Assist junior Medical Assistants with day-to-day questions and responsibilities and support their learning by participating in onboarding training.
Escort patients to examination rooms, prepare equipment for healthcare providers, interview patients, obtain medical information, measure vital signs, weight, and height, and record information in medical records.
Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials.
Perform general office duties, including answering phones, taking dictation, and completing insurance forms.
Act as a liaison with other departments and advocate for patients using a positive customer service approach.
Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy if competent.
Maintain immunization inventory and check expiration dates.
Provide immunizations when applicable, with the required certification or three years of vaccine-administration experience and provider supervision.
Support departmental quality initiatives, including use of two patient identifiers and hand hygiene.