Medical Assistant II

Mass General Brigham•Boston, MA

12d•Onsite

About The Position

Performs administrative and clinical functions to support smooth, efficient clinical service or practice operations under general supervision. The role includes basic, repetitive, and routine clerical work, as well as administrative duties related to patient visits, including scheduling, check-in, and check-out. Actual duties may vary by department. The posting indicates that this position does not require patient care.

Requirements

High school diploma or equivalent.
Two to three years of office experience.
Proficiency with all Office Suite applications.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, handle more non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, tailored to the audience.
Ability to understand work-related written materials and compose or edit emails, memos, and letters, and to take complete and accurate messages.
Ability to manage own time and the time of others.
Strong organization and time-management skills to handle multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential from any issuer is preferred.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as a super user for scheduling, registration, and billing systems, and assist with training others in these areas.
May perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level.