Medical Assistant I

Pediatric Associates Family of Companies•Palmetto Bay, FL

11d

About The Position

Perform quality team-based patient care under the direct supervision of a clinician, providing clinical and administrative support to promote health and wellness in a safe, friendly environment. The role supports clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients. Specialty training may apply. Medical assistants are essential members of a patient-centered medical home team and are expected to meet organizational best-practice standards, quality measures, and key performance indicators. The role includes direct patient care and may require travel to other office locations. Designated float staff may be assigned to multiple office locations.

Requirements

High school diploma or equivalent.
Medical Assistant diploma or certification, or at least three years of Medical Assistant experience in lieu of the diploma or certification requirement.
Active BLS certification.
Current, valid driver's license.
Excellent interpersonal, organizational, and customer-service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment.
Knowledge of basic medical terminology, immunization, and medical safety practices and standards.
Ability to plan, prioritize, and organize.
Clear written and verbal communication skills.
Critical-thinking skills, including in emergency situations.
Proficiency with electronic health-record systems.

Nice To Haves

At least one year of Medical Assistant experience with an MA diploma or certification in a healthcare setting is preferred.

Responsibilities

Maintain a high-quality patient experience; welcome patients; and maintain a safe, clean office and examination-room environment with appropriate supplies and equipment in accordance with infection-control policies and procedures.
Measure and document patient intake vital signs, including height, weight, temperature, blood pressure, pulse, and respiration rate; repeat measurements and notify the clinician of abnormal findings.
Interview patients in an age-appropriate manner and document chief complaints, medications, allergies and reactions, vaccine information, medical and family histories, social history, barriers to care, and home status in the medical record.
Obtain relevant medical records, consultation notes, hospital or emergency department discharge records, diagnostic results, and laboratory results for clinician review and treatment follow-up.
Prepare patients for clinician examinations, ensure clinician orders are carried out and documented, and assist with or perform supervised age-appropriate screenings and procedures, including vision and hearing screenings, electrocardiograms, suture removal, ear lavages, urine cauterization, ear-piercing, wound care, specialty procedures, and emergency response.
Reconcile and document vaccines and medications with the patient and state registry; provide vaccine information statements and educate patients or parents before vaccine and medication administration.
Follow vaccine cold-chain management procedures for handling, storage, preparation, and administration, and report vaccine excursions.
Use proper patient identifiers and buddy-process validation; administer vaccines and medications by intramuscular, intradermal, and subcutaneous routes, with post-administration observation.
Complete patient follow-up and assigned tasks, including answering phones, handling correspondence and prescription refill requests, supplying clinicians with needed information, obtaining medication preauthorization, assisting with referrals and forms, and arranging home or hospital care, procedures, and follow-up appointments.
Perform phlebotomy and collect, process, document, and report laboratory samples according to policy.
Adhere to organizational information-security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable federal, state, and local regulations.
Perform other duties as assigned.