Medical Assistant I

Axis Community Health • Pleasanton, CA

9d • Onsite

About The Position

Axis Community Health is a nonprofit established in 1972 that provides comprehensive healthcare services to more than 15,000 people of all ages in the Tri-Valley area. Its mission is to provide quality, affordable, accessible, and compassionate healthcare that promotes community well-being, including primary care, mental health support, and dental services.

The Medical Assistant I provides physician support and helps ensure smooth clinic operations by performing administrative and clinical tasks. These include registering patients, scheduling appointments, assisting with examinations, performing basic laboratory screenings, maintaining patient records, and providing clerical support. The position also supports clinic cleanliness and readiness, maintains supplies and equipment, and performs injections under the supervision of a Registered Nurse. The role is performed in a typical clinic office environment, with occasional travel to other Axis health centers.

Requirements

• High school diploma or equivalent.
• Six months to one year of experience as a Medical Assistant and receptionist in a healthcare setting.
• Current, valid Medical Assistant certification.
• Excellent telephone patient-service skills.
• Knowledge of patient billing procedures and insurance verification.
• Strong analytical, employee-relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and supportively with people from all backgrounds.
• Ability to work independently and as part of a team, exercise sound independent judgment, and demonstrate initiative.
• Ability to maintain confidentiality and a professional demeanor and represent the organization positively.
• Ability to establish and maintain positive professional working relationships.
• Ability to organize and prioritize work and adjust priorities as circumstances change.
• Regular, punctual attendance.
• Attention to detail and a can-do attitude.
• Typing speed of at least 35 words per minute with minimal errors.
• Good computer skills, including Microsoft Office and the ability to use Axis departmental systems.
• Ability to use office equipment such as copiers and fax machines.

Nice To Haves

• English/Spanish bilingual ability.

Responsibilities

• Greet patients and visitors, direct them to appropriate locations and services, and provide courteous assistance.
• Protect patient privacy and confidentiality in accordance with HIPAA regulations.
• Register patients, schedule appointments, determine financial status and eligibility for services, and assist with forms and documentation.
• Provide clinical support to the assigned department or provider, including preparing patients for examinations and documenting findings.
• Perform basic laboratory screenings according to agency protocols.
• Perform injections under the supervision of a Registered Nurse.
• Provide clerical support, including preparing patient records, filing laboratory and other reports, and maintaining clinical forms.
• Clean and sterilize instruments and complete laboratory and autoclave control procedures according to protocol.
• Prepare clinical areas before clinics and maintain their cleanliness during and after clinic hours.
• Maintain assigned department equipment and ensure the area is clean, well-maintained, and adequately supplied.
• Assist members of the clinical team as requested.
• Participate in staff meetings and attend assigned meetings and training events.
• Perform other related duties, responsibilities, and special projects as assigned.

Benefits

• Employer-paid health, dental, and vision benefits for the employee.
• Option to participate in a 403(b) retirement plan with an employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED