Medical Assistant I

Rancho Health MSO, Inc•Temecula, CA

14d•$23 - $25

About The Position

Medical Assistants support patients by providing information, services, and assistance across clinical and administrative areas. They assist physicians with patient care and handle clerical, environmental, and organizational tasks. Duties also include protecting medical records, maintaining medical supplies and inventory, and performing preventive maintenance to keep equipment functioning properly. Medical Assistants are required to float to different sites as needed. On patient-care assignments, Medical Assistants room patients, prepare charts and visits, assist with clinical procedures, perform quality-control checks, use and maintain the autoclave, stock rooms, manage supplies, carry out standing orders, support triage, assist with patient forms, and complete checkout tasks such as scheduling follow-ups and providing documentation. They may also reschedule patients when providers are unavailable and perform other tasks assigned by leadership. On days they are not working one-to-one with a provider, Medical Assistants provide clinical support. This includes scheduling and rescheduling appointments, processing medication refill requests and prior authorizations, managing the inbox and fax inbox, answering calls, conducting patient outreach, scanning documents into the electronic medical record, carrying out standing orders and protocols, supporting triage, and managing forms. The role requires a high school diploma or equivalent and completion of a Medical Assistant training program. Current BLS/CPR certification is preferred. The schedule is Monday through Friday, with hours based on business needs.

Requirements

High school diploma or equivalent (GED).
Medical Assistant diploma or certificate of completion from a medical assistant training program.
Knowledge of medical terminology.
Understanding of principles and practices of organization, planning, records management, and general administration.
Dependability, adaptability, and confidentiality.
Must pass all items on Rancho’s Medical Assistant checklist.
Must pass Rancho’s administered Vaccine quiz.
Knowledge of accepted procedures for disposing of used supplies.
Ability to communicate effectively and congenially with patients and staff in person, by email, and over the phone.
Ability to exercise tact, initiative, and good judgment when interacting with patients and staff.
Ability to observe patients’ general physical condition and detect signs of abnormalities.
Ability to record observations and notes completely, accurately, legibly, and concisely.
Computer skills sufficient to navigate the company’s EMR system.
Ability to accept supervision and feedback.

Nice To Haves

Current Basic Life Support (BLS) or CPR certification.
Experience working in Primary Care, Urgent Care, Internal Medicine, Pediatrics, Women’s Health, or Geriatrics.
Bilingual Spanish.

Responsibilities

Reschedule patients when providers are unavailable.
Room patients and ensure their comfort and readiness for examinations.
Perform pre-visit planning and chart preparation.
Assist with clinical procedures as directed by healthcare providers.
Perform quality-control checks on equipment and processes.
Use and maintain the autoclave to sterilize instruments.
Stock and restock exam rooms and medical supplies.
Manage inventory of medical supplies and equipment.
Execute standing orders and protocols as needed.
Support triage processes and address patient needs and concerns appropriately.
Assist patients with forms and ensure their accurate and timely completion, routing forms as required.
Perform checkout duties, including scheduling follow-up appointments and providing necessary documentation.
Schedule and reschedule patient appointments.
Process medication refill requests according to established protocols.
Handle prior authorizations for medications or procedures.
Manage the inbox and respond to messages and tasks in a timely manner.
Answer patient calls and provide assistance and information.
Conduct outreach to patients on assigned lists, including preventive-care reminders.
Scan documents into the electronic medical record system.
Process documents in the fax inbox accurately and promptly.
Float to different sites as needed.
Perform other duties or tasks assigned by leadership.