Medical Assistant I - Delano CHC

Clinica Sierra Vista•Delano, CA

5d•$25 - $29

About The Position

Clinica Sierra Vista is seeking a Medical Assistant I to float between front-office and/or back-office medical assistant clinical operations to fill staffing shortages. Under the direction of the Director of Operations or designee, the employee reports to their home-assigned clinic unless directed otherwise and may be assigned to another clinic. The role supports the Clinica Sierra Vista Production System (CSVPS), promotes operational efficiency, and follows through on implementation, monitoring, and reporting for health center objectives. The position supports daily health center operations by maintaining proficiency in receptionist and medical assistant duties. Training covers Clinica Sierra Vista’s culture and mission, practice management systems, customer service expectations, payer sources, programs, and quality initiatives. The employee follows standard work procedures, troubleshoots problems, resolves patient issues, helps manage patient schedules to maximize access and minimize errors and delays, and monitors patient check-in/check-out functions, including collections and deposits. The role also helps ensure compliance with TJC, HRSA, PCMH, HEDIS, UDS, CHDP, and other quality improvement guidelines and requirements. Clinica Sierra Vista serves patients from agricultural, urban, rural, and isolated communities, including people with varied incomes and cultural backgrounds. The organization emphasizes patient-first care, inclusivity, equality, and diversity.

Requirements

High school diploma or GED equivalent.
Completion of an accredited Medical Assistant Program.
Current Basic Life Support (BLS) card issued through the American Heart Association, maintained throughout employment.
California driver’s license and valid auto insurance.
At least two years of medical office experience in a healthcare outpatient clinic setting.
Knowledge of billing codes and programs, HIPAA, and medical record laws and regulations.
Excellent customer service skills and knowledge of customer service expectations.
Adherence to Clinica Sierra Vista employee health and immunization requirements, or provision of a valid approved exemption request.

Nice To Haves

Associate degree in a business-related field.
Experience in a Federally Qualified Health Center.

Responsibilities

Float between front-office and/or back-office medical assistant clinical operations to fill staffing shortages, including assignments at the home clinic or another clinic as directed.
Promote the Clinica Sierra Vista Production System and support operational efficiency.
Follow through on implementation, monitoring, and reporting of health center objectives.
Maintain proficiency in receptionist and medical assistant duties and responsibilities.
Follow standard work procedures, troubleshoot problems, and resolve patient issues at the health center.
Monitor patient schedules to maximize access and minimize errors and delays.
Monitor patient check-in and check-out functions, including collections and deposits.
Help ensure the health center and team meet TJC, HRSA, PCMH, HEDIS, UDS, CHDP, and other quality improvement guidelines and requirements.