Medical Assistant I

Pediatric Associates Family of Companies•Dallas, TX

About The Position

Perform quality, team-based patient care under the direct supervision of a clinician, supporting both clinical and administrative functions to promote health and wellness in a safe, friendly environment. The Medical Assistant supports clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients. The position is patient-facing and may rotate between office and remote/telework settings. Travel to other office locations may be required 15%–20% of the time, with reimbursement according to company policy; designated float staff may be assigned to multiple office locations. The role requires fluency in both Spanish and English. A $1,000 sign-on bonus is offered to eligible external new hires. Internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible.

Requirements

Fluency in both Spanish and English.
High school diploma or equivalent.
MA diploma or certification, or a minimum of three years of MA experience in lieu of the diploma or certification requirement.
Active BLS certification.
A driver's license is required upon hire and for the duration of employment.
Excellent interpersonal, organizational, and customer service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment.
Knowledge of basic medical terminology and immunization.
Knowledge of medical safety practices and standards.
Ability to plan, prioritize, and organize.
Clear written and verbal communication skills.
Critical-thinking ability, including in emergency situations.
Proficiency with electronic health recordkeeping systems.

Nice To Haves

At least one year of Medical Assistant experience with an MA diploma or certification in a healthcare setting is preferred.

Responsibilities

Welcome and room patients; prepare exam rooms by ensuring cleanliness, infection control, and appropriate supplies.
Obtain and document vital signs, including height, weight, temperature, pulse, respiration, blood pressure, and pulse oximetry.
Collect and document patient history, medications, allergies, and chief complaints in the EMR.
Prepare patients for examinations and assist clinicians during routine procedures.
Perform basic vision, hearing, and developmental screenings.
Administer vaccines and medications using established protocols and buddy-check processes.
Collect routine lab specimens, including capillary blood, urine, throat swabs, and nasal swabs, and process them appropriately.
Perform point-of-care testing and operate equipment such as EKG and spirometry devices.
Provide basic first aid and wound care as directed.
Reconcile medications and vaccines in the EMR and state registry.
Maintain accurate patient records and organize or scan documentation.
Provide patient education using approved materials.
Ensure proper vaccine handling and storage compliance.
Assist with scheduling, referrals, and completion of routine forms.
Respond to patient messages and escalate concerns appropriately.
Observe and report changes in patient condition to the clinician.
Maintain a safe, clean clinical environment.
Follow HIPAA, safety, and infection control policies.
Support team workflow and assist colleagues as needed.
Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.
Perform other duties as assigned.