Medical Assistant I

Rancho Health MSO, Inc•San Diego, CA

14d•$23 - $25

About The Position

Medical Assistants provide clinical, administrative, and organizational support to patients and healthcare providers. The role includes assisting with patient care and procedures, preparing rooms and charts, managing appointments and patient communications, maintaining medical records and supplies, and supporting office operations. Medical Assistants are required to float to different sites as needed. They may also be asked to perform other job-related tasks assigned by leadership.

Requirements

High school diploma or equivalent (GED).
Medical Assistant diploma or certificate of completion from a medical assistant training program.
Knowledge of medical terminology.
Basic office skills, including typing, transferring calls, faxing, and using Word documents and Excel sheets.
Organizational and problem-solving skills.
Ability to exercise tact, initiative, and good judgment when interacting with patients and staff.
Understanding of organizational principles and practices, planning, records management, and general administration.
Dependability, adaptability, and confidentiality.
Must pass all items on Rancho’s Medical Assistant checklist and pass Rancho’s administered vaccine quiz.
Knowledge of accepted procedures for disposing of used supplies.
Ability to communicate effectively and congenially with patients and staff in person, by email, and over the phone.
Ability to assess patients’ general physical condition to detect signs of abnormalities.
Ability to record observations and notes completely, accurately, legibly, and concisely.
Computer skills to navigate the company’s EMR system.
Ability to accept supervision and feedback.
Ability to float to different sites as needed.

Nice To Haves

Current Basic Life Support (BLS) or CPR certification is preferred.
Experience working in Primary Care, Urgent Care, Internal Medicine, Pediatrics, Women’s Health, or Geriatrics is a plus.
Successful completion of a medical front/back office program or on-the-job training with an emphasis on customer service.
Bilingual Spanish is preferred.
Knowledge of prior authorizations for prescriptions.

Responsibilities

Reschedule patients when providers call out; room patients and prepare them for exams; and complete pre-visit planning and chart preparation.
Assist with clinical procedures as directed by healthcare providers and execute standing orders and protocols.
Perform quality control checks, use and maintain the autoclave, and stock exam rooms and manage medical supply and equipment inventory.
Support triage processes and address patient needs and concerns appropriately.
Assist patients with forms, complete and route paperwork, and perform check-out duties, including scheduling follow-ups and providing documentation.
Provide clinical support on days not assigned to work one-on-one with a provider, including scheduling and rescheduling appointments, processing medication refill requests, and handling prior authorizations.
Manage patient inboxes, respond to messages and tasks, answer patient calls, and conduct outreach such as preventive care reminders.
Scan documents into the electronic medical record and process the fax inbox and incoming and outgoing faxes.
Greet patients and visitors; answer and direct multiple phone lines and check voicemails throughout the day.
Process patient payments by credit card or cash and balance the cash drawer daily.
Schedule, reschedule, and confirm appointments; verify insurance; and update or verify patient demographics and paperwork.
Help patients check out, schedule follow-up appointments, and provide paperwork such as lab information and orders.
Manage assigned task lists, retrieve medical records for continuity of care, and work cooperatively with coworkers and other staff.
Communicate delays to the back office and maintain an orderly reception and waiting area.
Perform other duties or tasks assigned by leadership.