Medical Assistant I

Pediatric Associates Family of Companies•Pembroke Pines, FL

11d

About The Position

Perform quality, team-based patient care under the direct supervision of a clinician, supporting clinical and administrative functions that promote health and wellness in a safe, friendly environment. Support clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients. Specialty training may apply. Medical assistants are essential members of the patient-centered medical home team and are expected to meet organizational best-practice standards, quality measures, and key performance indicators. The role includes direct patient care and may require travel to other office locations, with reimbursement according to company policy. Designated float staff may be assigned to multiple office locations. Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.

Requirements

High school diploma or equivalent.
MA diploma or certification, or at least three years of Medical Assistant experience in place of the diploma or certification requirement.
Active BLS certification.
Current, valid driver's license.
Excellent interpersonal, organizational, and customer-service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment.
Knowledge of basic medical terminology and immunization.
Knowledge of medical safety practices and standards.
Ability to plan, prioritize, and organize.
Clear written and verbal communication skills.
Critical-thinking skills, including in emergency situations.
Proficiency with electronic health recordkeeping systems.
Ability to meet the physical and sensory requirements described, including lifting or carrying up to 20 pounds, pushing or pulling 41–200 pounds, and wearing personal protective equipment.

Nice To Haves

At least one year of Medical Assistant experience with an MA diploma or certification in a healthcare setting is preferred.
For medical foreign doctors: a Bachelor of Science degree in General Medicine from a regionally accredited university or equivalent.

Responsibilities

Maintain a high-quality patient experience; welcome patients; maintain a safe patient environment; and keep offices and exam rooms clean and appropriately supplied in accordance with infection-control policies and procedures.
Measure and document patient intake vital signs, including height, weight, temperature, blood pressure, pulse, and respiration rate; repeat measurements and notify the clinician of abnormal findings.
Interview patients according to age and specialty needs; accurately document and update medical records, including chief complaints, medications, allergies and reactions, vaccination and medical histories, family and social histories, barriers to care, and home status.
Obtain medical records, consultation notes, hospital and emergency department discharge records, and diagnostic and laboratory results for clinician review and follow-up as needed.
Prepare patients for clinician examinations, ensure clinician orders are completed and documented, and, under clinician supervision, assist with or perform age-appropriate screenings and procedures, including vision and hearing screenings, electrocardiograms, suture removal, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures, and emergency response.
Reconcile and document vaccines and medications with the patient and state registry; provide written vaccine information statements and educate patients or parents before vaccine and medication administration.
Follow vaccine cold-chain management requirements for handling, storage, preparation, and administration, and report vaccine excursions.
Use proper patient identifiers and buddy-process validation; administer vaccines and medications, including intramuscular, intradermal, and subcutaneous injections, and provide post-administration observation.
Complete patient follow-up and assigned tasks, including answering phones, handling correspondence and prescription refill requests, providing information to clinicians, obtaining medication preauthorization, assisting with referrals, completing patient forms, and arranging home or hospital care, procedures, and follow-up appointments.
Perform phlebotomy and laboratory specimen collection and processing; document and report results to the clinician as required by policy.
Adhere to organizational information-security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable federal, state, and local regulations.
Perform other duties as assigned.