Medical Assistant/Healthcare Assistant - Flagstaff
About The Position
The Health Care Assistant performs front- and back-office duties at Planned Parenthood Arizona health centers. The position supports reproductive and family-planning health care, patient education, clinic operations, and efforts to meet productivity and revenue-cycle goals. Staff may be assigned to different health centers and may need to adjust their weekly schedule and total hours as business needs and health center schedules change. Front-office work includes greeting patients, helping with paperwork, entering information into electronic medical records, scheduling appointments, providing general information and education, maintaining medical records, fulfilling contraceptive supply orders, and assisting with billing and cash handling under the Center Manager’s supervision. Back-office work includes managing inventory, preparing and cleaning examination rooms, sterilizing instruments, assessing and providing patient education, performing approved laboratory tests and venipuncture, documenting results, referring abnormal values to clinicians, supporting clinicians during procedures, and participating in continuous quality improvement and risk-management activities.
Requirements
- High school diploma or GED.
- One year of work experience in a health care facility or clinic.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations as needed.
Nice To Haves
- Two years of customer service experience.
- Certified Medical Assistant qualification.
- Experience with Windows-based computer systems.
Responsibilities
- Greet patients professionally, explain how to complete required paperwork, and enter accurate and complete information into electronic medical records.
- Prepare outgoing mail and distribute incoming mail.
- Provide general information and patient education, including pregnancy-options information and education about contraceptive methods, emergency contraception, abortion, and medication abortion.
- Schedule appointments and maintain knowledge of the organization’s medical services, programs, and fees.
- Prepare, file, transfer, and purge medical records; document pertinent patient conversations; and prepare charts for the next day.
- Fulfill contraceptive supply orders with appropriate authorization and documentation, maintain stock, and ensure prescription labels and product inserts are provided.
- Assist with billing and cash handling, including insurance, charge, and payment entry and end-of-day procedures, under the Center Manager’s supervision.
- Maintain inventory and supplies in examination rooms and the laboratory; set up and clean rooms between patients and at the end of clinic.
- Sterilize instruments and instrument packs on an ongoing basis.
- Assess individual patient education needs, provide appropriate education, and document it.
- Measure patients’ height and weight and take blood pressure; perform laboratory tests and venipuncture within approved scope of practice.
- Document laboratory results in patient charts and the lab book, and refer abnormal values to a clinician for follow-up.
- Maintain a clean laboratory area and quality control according to OSHA and CLIA standards and guidelines.
- Support clinicians by instructing and reassuring patients during procedures, discussing results as directed, providing contraceptive-method instruction or review, educating patients about abnormal findings and treatment, and making referrals as appropriate.
- Participate in continuous quality improvement and risk-management activities, including follow-up care, documentation, and occurrence reporting.
- Contribute to health center productivity, professionalism, wait-time, complaint-resolution, and revenue-cycle goals.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
