Lead Medical Assistant Cardiology Practice Flagstaff

Northern Arizona Healthcare•Flagstaff, AZ

1d•Onsite

About The Position

Under general supervision of a provider, the Lead Medical Assistant (MA) Certified works with the departmental health care team to assist providers, patients, and families and support efficient workflow and patient flow. The role conducts initial and ongoing patient assessments, reviews medical records, documents vital signs, chief complaints, and medical histories, and supports providers during procedures and examinations. It also assists with referrals, prescription renewals, patient follow-up, and coordination of clerical information necessary for patient care. Under provider supervision, the Lead MA provides leadership to the department’s MA staff. This position is onsite only.

Requirements

High school diploma or GED.
Current BLS certification from the American Heart Association.
Valid and active Medical Assistant certification from one of the following: AAMA (CMA), AMT (RMA), NCCT (NCMA), or NHA (CCMA).
Fingerprint Clearance Card application number required upon hire.
Fingerprint Clearance Card required within 90 days of hire.
One year of Medical Assistant experience.
Knowledge of medical terminology.
Obtain and maintain appropriate clinical competencies for assigned roles.
Ability to use computers and other electronic devices in a healthcare environment.

Responsibilities

Escort patients to exam rooms and communicate information about extended waits or appointment delays.
Review medical records and conduct pre-visit interviews with patients.
Conduct designated point-of-care testing, including electrocardiograms and throat cultures.
Follow safety guidelines for contact precautions and blood-borne pathogens.
Administer injections under provider supervision and perform venipuncture and capillary punctures as applicable.
Process test results and communicate them to patients by email, mail, or phone as directed by the physician, allied health professional, or department protocols.
Take and record vital signs; document chief complaints and medical histories; assess needs for referrals and prescription renewals.
Prepare patients for examinations; assist with examinations, cast or splint applications, minor procedures, and other tasks within the role’s scope of knowledge.
Instruct patients on urine collection procedures and assist with compression garments or dressing removal as assigned.
Maintain confidentiality of patient information.
Answer, evaluate, and prioritize calls; obtain accurate information, communicate effectively, and return messages in a timely manner.
Perform pre-visit reviews to ensure the medical record contains necessary information, including hospital notes, immunization records, consents, test results, and disease-management items.
Document patient information in the electronic medical record according to standard work guidelines.
Communicate patient concerns or significant changes in health status to the physician or allied health professional.
Coordinate clerical information needed for care, including referrals, future appointments, tests, treatments, and routine treatment instructions.
Document assessments, interventions, and patient responses accurately and complete patient follow-up for continuity of care.
Serve as a subject matter expert for MA responsibilities; orient MA staff, provide development and training opportunities, and provide input to staff evaluations.
Support clinic leadership, including de-escalating employee or patient issues, and serve as a resource when the manager is unavailable.
Oversee medication samples and supplies, maintain appropriate supply levels, and conduct routine audits of expiration dates and compliance with regulations and policies.
Assist with state readiness and process-improvement initiatives across the office.
Prepare and maintain clinical and office supplies and equipment, including sterilizing and restocking exam and treatment rooms.
Clean and, when appropriate, sterilize equipment, instruments, and work areas.
Report safety incidents promptly through the Midas/RDE tool, attend safety training, work safely, and monitor the work environment for safety issues.
Stay current with applicable state and federal regulations and company policies; maintain required certifications and licenses; complete mandatory modules and job-specific training on time.
Obtain and maintain clinical competencies appropriate to assigned roles.