Medical Assistant/ Front desk - Fondren

ORTHOLONESTAR•Baytown, TX

10d

About The Position

Under direct supervision, the Medical Assistant/Front Desk performs a variety of front- and back-office duties in the clinic. The role prepares patients before physician encounters, assists with patient care activities, and provides health education under physician supervision. Front desk duties include checking patients in and out and answering phones. The position supports physicians with examinations and procedures, patient histories, testing, specimen collection, documentation, scheduling, referrals, authorizations, and maintaining accurate patient records. It also helps keep exam rooms stocked and prepared, handles patient communications, and follows privacy, safety, and infection-control requirements. The position reports to the Clinic Manager.

Requirements

Proven working experience as a medical assistant/front desk.
Knowledge of electronic medical record software and procedures.
Excellent time-management skills and ability to multitask and prioritize work.
Excellent written and verbal communication skills.
Strong organizational and planning skills.
Proficiency in MS Office and patient management software.
Knowledge of HIPAA and OSHA requirements.
High school diploma or equivalent.
Graduation from an accredited Medical Assisting program.
Current CMA certification from AAMA, AMT, or NCCT.
Must be able to lift up to 40 lbs.

Responsibilities

Be present and prepared for clinic 15 minutes before the clinic start time.
Assist physicians during physical exams and procedures.
Prepare charts for outside physicians with the appropriate forms and documentation.
Assist with appointment and surgery scheduling, requests for medical information and test results, photocopying, filing, pre-certification, and other assigned tasks.
Assist with obtaining authorizations or referrals.
Maintain patient charts and ensure information is filed or scanned accurately.
Work collaboratively as a team member and support group goals.
Take patients’ height, weight, blood pressure, and temperature.
Complete patient histories, medication documentation, and other orders as instructed by the provider.
Perform point-of-care testing, phlebotomy, and specimen collection; assist providers with basic routine tests, injections, procedures, suture removal, and dressing changes.
Assess clinical equipment and notify management of issues or concerns.
Operate equipment safely and competently in compliance with OSHA standards.
Dispose of hazardous and biohazardous waste in accordance with OSHA standards and hospital and practice protocols.
Enter pertinent patient data into the EMR or chart as requested by the provider.
Accurately document point-of-care results so charges are sent by close of business.
Work within scope and with providers to answer patient phone questions and complete refill encounters with appropriate documentation.
Check patients in and out; answer phones, screen calls, and communicate messages accurately and promptly.
Restock and prepare exam rooms for the next day according to par levels and notify the appropriate staff when supplies need ordering.
Return patient phone calls and emails in a timely, efficient, and friendly manner.
Maintain the privacy and security of confidential and protected health information, using and disclosing only information necessary to perform job functions.
Establish and maintain constructive working relationships with patients, family members, coworkers, physicians, managers, hospital staff, case managers, insurance adjustors, and others encountered in the course of business.
Complete other duties assigned by the physician or management team.