Medical Assistant/ Front desk - Fondren
About The Position
Under direct supervision, the Medical Assistant/Front Desk performs a variety of front- and back-office duties in a clinic. The position prepares patients before physician encounters, assists physicians with patient care, and provides health education under physician supervision. Front-desk duties include checking patients in and out and answering phones. The role supports clinical examinations and procedures, patient records and documentation, appointment and surgery scheduling, referrals and authorizations, testing and specimen collection, patient communications, and clinic room and supply preparation. The employee must work collaboratively with patients, families, clinical staff, physicians, managers, and others while safeguarding confidential health information and following applicable OSHA, HIPAA, hospital, and practice protocols.
Requirements
- High school diploma or equivalent.
- Graduate of an accredited Medical Assisting program.
- Current CMA certification from AAMA, AMT, or NCCT.
- Proven working experience as a medical assistant/front desk.
- Knowledge of electronic medical record software and procedures.
- Excellent time-management skills and ability to multitask and prioritize work.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills.
- Proficiency in MS Office and patient management software.
- Knowledge of HIPAA and OSHA requirements.
- Ability to lift up to 40 pounds.
Responsibilities
- Be present and prepared for clinic 15 minutes before clinic start time.
- Assist the physician during physical examinations and procedures.
- Prepare charts for outside physicians with appropriate forms and documentation.
- Assist with appointment and surgery scheduling, requests for medical information and test results, photocopying, filing, pre-certification, and other assigned tasks.
- Assist with obtaining required authorizations or referrals.
- Maintain patient charts and ensure information is accurately filed or scanned.
- Take patient vital signs, including height, weight, blood pressure, and temperature.
- Complete patient histories, medication documentation, and other orders as instructed by the provider.
- Perform point-of-care testing, phlebotomy, and specimen collection; assist the provider with routine tests, injections, procedures, suture removal, and dressing changes.
- Assess clinical equipment, report issues or concerns to management, and operate equipment safely and as intended in compliance with OSHA standards.
- Dispose of hazardous and biohazardous waste according to OSHA standards and hospital and practice protocols.
- Enter pertinent patient data into the electronic medical record or chart as requested by the provider.
- Accurately document point-of-care results so charges are sent by close of business.
- Work within scope and with providers to answer patient phone questions and complete refill encounters with appropriate chart or EMR documentation.
- Check patients in and out; answer and screen calls and communicate messages accurately and promptly.
- Restock and prepare exam rooms for the next day according to par levels and notify the staff member responsible for ordering supplies when appropriate.
- Return patient phone calls and emails in a timely, efficient, and friendly manner.
- Maintain the privacy and security of confidential and protected health information, using and disclosing only information necessary to perform job functions.
- Build and maintain constructive working relationships and contribute to team goals.
- Complete other duties assigned by the physician or management team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
