Medical Assistant/Front Desk Receptionist

Boston Neurobehavioral Associates•Natick, MA

7d•$22 - $28•Onsite

About The Position

Boston Neurobehavioral Associates, established in 1998, provides comprehensive outpatient behavioral health and psychiatric care to all ages across multiple states. Led by Mohammad Munir, MD, the team of diverse medical professionals collaborates to offer individualized care for a broad range of mental disorders and emotional difficulties, including depression, bipolar disorder, anxiety, insomnia, ADHD, and OCD. The practice focuses on accurate diagnosis, integrative treatment plans, and patient education to help individuals cope with and overcome their conditions. Boston Neurobehavioral Associates is dedicated to spreading awareness about mental health stigma by providing high-quality, accessible psychiatric care and improving patient quality of life. They are seeking a compassionate and detail-oriented Medical Assistant to join their team in Natick, Massachusetts.

Requirements

High school diploma or equivalent (required).
Current CPR/BLS certification (required).

Nice To Haves

Completion of an accredited Medical Assistant program (preferred).
Certification as a Medical Assistant (CMA, RMA, or similar) is preferred but not required.

Responsibilities

Schedule patient appointments, ensuring efficient utilization of clinicians' time.
Make reminder calls to patients, informing them about upcoming appointments and providing any necessary instructions.
Inform patients about any delays or waiting times, ensuring their comfort and satisfaction.
Obtain patients' addresses, contact details, insurance information, and medical histories accurately and confidentially.
Update and verify patient information at each visit, ensuring data accuracy and compliance with privacy regulations.
Assist patients in completing patient history forms, consent forms, and payment contract forms when required.
Receive and process cash and credit card payments for medical services rendered, ensuring accuracy and maintaining patient confidentiality.
Review patient accounts, identify delinquent accounts, and follow up to collect overdue payments.
Coordinate with the billing department to address any billing or insurance-related concerns raised by patients.
Answer patient inquiries or complaints promptly and professionally.
Investigate and resolve patient concerns or direct them to the appropriate medical staff member for assistance.
Follow up with patients to ensure their inquiries or complaints have been satisfactorily resolved.
Demonstrate empathy and compassion when speaking and interacting with patients, ensuring their comfort and well-being throughout their experience at Boston Neurobehavioral Associates.
Perform general administrative tasks such as filing paperwork, organizing documents, and maintaining office supplies.
Assist in maintaining electronic and paper records, ensuring their accuracy and accessibility.
Collaborate with other team members to support the overall functioning of the office.
Set up and operate TMS equipment.
Accurately position and calibrate the TMS device according to the patient's treatment protocol.
Monitor the patient during treatment to ensure safety and comfort.
Assist in obtaining pre-treatment evaluations, including medical history and vital signs.
Perform daily equipment checks and ensure that TMS machines are in proper working order.
Report any technical issues to the clinical supervisor.
Assist with insurance verification and pre-authorization processes, as needed.
Serve as back up and coverage for Spravato program.