Medical Assistant Certified - Scheduling

CHRISTUS Health • San Antonio, TX

1d

About The Position

The Certified Medical Assistant (CMA) supports patient care through patient registration, insurance verification, accurate data entry, scheduling, and related activities. In the Ambulatory Access Center, the CMA serves as a first point of contact for patients and families calling the nurse triage line. The role gathers pertinent information, resolves concerns during the initial interaction when appropriate, or escalates them to a nurse for clinical review. The CMA provides timely, compassionate, and professional service, supports and educates patients and families, and routes concerns to the appropriate clinical team. The position works closely with nurses, providers, and ambulatory clinic teams to streamline communication, improve access to care, and enhance the patient experience.

Requirements

• Certified Medical Assistant (CMA) certification is required.
• BLS certification is required.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of medical office experience preferred.
• Experience in patient communication, triage support, ambulatory care, or customer service is identified as advantageous.

Responsibilities

• Meet the expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Assist physicians, nurse practitioners, and physician assistants in providing medical care.
• Accurately enter charges on patient accounts, register patients, and update patient accounts.
• Verify insurance and record statistics.
• Assist with scheduling patient appointments.
• Answer phones and keep providers informed of changes.
• Inform patients of their benefits.
• Gather pertinent information from callers and determine whether concerns can be resolved during the initial interaction or should be escalated to a nurse for clinical review.
• Educate and support patients and families, provide first-call resolution when appropriate, and route concerns to the appropriate clinical team.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED