Certified Medical Assistant/Scheduling Coordinator

NATIVE AMERICAN MENTAL HEALTH SERVICES CORPORATION•Redding, CA

7d•$19 - $23•Onsite

About The Position

The Certified Medical Assistant (CMA) supports providers and the efficient operation of clinical services at North American Mental Health Services. The role provides direct patient care and performs administrative and clinical tasks while maintaining a welcoming, professional environment for patients and staff. Responsibilities include coordinating care and communication with providers and behavioral health professionals; assisting providers; recording patient information and care in the EHR; supporting prescriptions, authorizations, lab results, samples, tests, and patient communications; and helping with welfare checks and 51/50 calls. The position also manages patient appointments and incoming calls, performs reception and office support duties, and rooms patients, including through telehealth when needed. The full hourly range is $19.00–$30.00; the current hiring range is $19.00–$23.00, depending on experience and qualifications.

Requirements

High school diploma or GED.
Medical Assistant certification (CMA, RMA, or equivalent) is required; candidates must be certified or willing to become certified within the first 90 days of employment.
At least 1 year of experience in an outpatient, community mental health, or similar clinical setting.
Proficiency with electronic health records and clinical documentation.
Ability to work independently and collaboratively within a multidisciplinary team.
Strong interpersonal and communication skills, including the ability to interact effectively with diverse populations.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Professional demeanor, problem-solving skills, and a customer-service-oriented attitude.
Strong organizational and time-management skills.
Willingness to adhere to ethical guidelines and professional standards of conduct.

Nice To Haves

Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Current Basic Life Support (BLS) certification.
Experience working with underserved populations, including Medi-Cal recipients, at-risk individuals, and people with severe mental illness.
Basic knowledge of insurance verification and medical terminology.

Responsibilities

Coordinate care and communication with psychiatrists, case managers, pharmaceutical representatives, clinical personnel, and other behavioral health professionals to support continuity of services.
Assist prescribing providers at their request.
Comply with HIPAA and ethical and professional guidelines in client interactions and documentation, and follow organizational policies for care, confidentiality, and conduct.
Check in patients and record vitals, height, weight, blood pressure, oxygen level, chief complaints, allergies, and medication reconciliation in the encounter; update the EHR appropriately.
Maintain medical records and the EHR, documenting care-related conversations with patients or providers.
Give injections under a provider’s direct supervision using current Universal Precautions standards.
Call or fax prescription requests, including refill requests and final prescriptions for suspended patients, and mail prescriptions as needed.
Process TARs and prior authorization requests.
Provide lab results at providers’ request.
Generate letters according to provider instructions, including ESA, unemployment, and jury-related letters.
Maintain the sample closet and sample logs, and distribute samples at providers’ request.
Perform urine toxicology screens and genetic testing as requested by providers; collect urine or oral toxicology samples and send them off the same day.
Assist with welfare checks and 51/50 calls.
Attend mandatory staff meetings.
Greet patients, visitors, and staff professionally and warmly.
Check patients in and out; schedule, reschedule, cancel, and confirm appointments according to clinic protocols.
Monitor the following week’s schedule and adjust appointments as needed to maximize scheduling efficiency.
Answer incoming calls, route messages, and respond to inquiries about appointments, services, and policies.
Perform administrative tasks such as scanning documents, data entry, and maintaining office supplies.
Scan documents and upload and label them in patient charts in the EMR; check the EMR and verify patient information is updated as needed.
Room patients as needed, including via Zoom, telehealth, or virtual conference.
Address patient concerns with professionalism and empathy, escalating issues when necessary, and document conversations and events concerning patient issues, needs, or concerns.
Keep the reception area clean, organized, and stocked with necessary materials.