Medical Assistant & Back Office

Rancho Health MSO, Inc•San Diego, CA

About The Position

Medical Assistants support patients through clinical, administrative, and organizational services. The role includes assisting providers with patient care; managing medical records, supplies, inventory, and equipment maintenance; and supporting patient scheduling, communications, documentation, and office operations. Medical Assistants may be asked to perform other job-related tasks and must float to different sites as needed. The position is full-time, Monday through Friday, generally 8 a.m. to 5 p.m.; hours may vary with business needs, and occasional overtime may be required. Employees must be willing to travel to locations throughout Riverside County, from Hemet to Fallbrook, for shift coverage or training.

Requirements

High school diploma or equivalent (GED).
Medical Assistant diploma or certificate of completion from a medical assistant training program.
Pass all items on Rancho’s Medical Assistant checklist.
Pass Rancho’s administered vaccine quiz.
Knowledge of medical terminology.
Basic office skills, including typing, transferring calls, faxing, and using Word documents and Excel sheets.
Organizational and problem-solving skills.
Ability to use tact, initiative, and good judgment when interacting with patients and staff.
Understanding of organization, planning, records management, and general administration principles and practices.
Dependability, adaptability, and confidentiality.
Knowledge of accepted procedures for disposing of used supplies.
Ability to communicate effectively and congenially with patients and staff in person, by email, and over the phone.
Ability to assess patients’ general physical condition to detect signs of abnormalities.
Ability to record observations and notes completely, accurately, legibly, and concisely.
Computer skills sufficient to navigate the company’s electronic medical record system.
Ability to accept supervision and feedback.
Willingness to float to locations throughout Riverside County, from Hemet to Fallbrook, for shift coverage or training.
Flexibility to accommodate business needs and occasional overtime.

Nice To Haves

Current Basic Life Support (BLS) or CPR certification is preferred.
Experience in Primary Care, Urgent Care, Internal Medicine, Pediatrics, Women’s Health, or Geriatrics is a plus.
Successful completion of a medical front/back office program or on-the-job training emphasizing customer service.
Bilingual Spanish is preferred.
Knowledge of prior authorizations for prescriptions.

Responsibilities

Reschedule patients when providers call out; room patients and prepare them for examinations.
Complete pre-visit planning and chart preparation.
Assist with clinical procedures as directed by healthcare providers.
Perform quality control checks on equipment and processes, and use and maintain the autoclave to sterilize instruments.
Stock exam rooms and manage inventory of medical supplies and equipment.
Execute standing orders and established protocols.
Support triage and respond appropriately to patient needs and concerns.
Assist patients with forms and ensure forms are completed, routed, and processed accurately and on time.
Complete checkout duties, schedule follow-up appointments, and provide patients with required documentation.
On days not assigned to work one-to-one with a provider, provide clinical support, including scheduling and rescheduling appointments, processing medication refill requests, and handling medication or procedure prior authorizations.
Manage the inbox, respond to messages and tasks, answer patient calls, and conduct outreach to patients on assigned lists, including preventive-care reminders.
Scan documents into the electronic medical record system and process fax inbox documents.
Greet and acknowledge patients and visitors; answer and direct multiple phone lines and check voicemails throughout the day.
Process patient payments by credit card or cash and balance the cash drawer daily.
Verify insurance through multiple websites and update or verify patient demographics and required paperwork before visits.
Manage assigned task lists and work with coworkers to complete tasks.
Help keep patients on schedule and communicate delays to the back office.
Maintain a neat and orderly reception and waiting room area.
Communicate and cooperate appropriately with patients, providers, support staff, and administration.
Retrieve medical records for continuity of care and assist with incoming and outgoing faxes.
Perform other duties or tasks assigned by leadership.