Medical Assistant 3

University of California, San Francisco•Burlingame, CA

About The Position

Under the supervision of the Administrative Nurse Manager and MA Supervisor, and in collaboration with clinical nursing staff, the Medical Assistant 3 assists with patient care in multiple Cancer Center ambulatory group practices, cost centers, campuses, and satellite offices. The role includes personal care and nursing procedures, assigned patient care and laboratory procedures, and support for specialty care services. The employee must learn to assist in all Cancer Center specialty practices and follow Medical Center telephone and house standards. The position supports clinical care, patient flow, care coordination, documentation, clinic operations, and equipment and supply maintenance. It also requires compliance with applicable Ambulatory Services and Medical Center policies, safety and infection control practices, JCAHO/Title 22 requirements, privacy and security rules, and UCSF Medical Center’s Living PRIDE standards. The position requires flexibility to orient and work at all UCSF Health locations.

Requirements

Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
Knowledge and abilities essential to performing the assigned duties.
Ability to communicate effectively in person and over the phone.
Ability to meet the position’s physical requirements.
Flexibility to orient and work at all UCSF Health locations.
Current American Heart Association CPR Certification.
Demonstrated ability to provide appropriate care based on an individual patient’s needs, including age-related needs.

Nice To Haves

One year of experience as a Hospital Assistant in a medical practice.
Experience with insurance verification, medical-record data abstraction, medical assisting, or patient financial services.
Degree from an accredited medical assisting school.
Bilingual or multilingual capability, with Spanish, Cantonese, or Russian preferred.
Current State of California Phlebotomy Certification (CPT1).

Responsibilities

Obtain, report, and document patient-reported information and vital signs; perform routine clinical functions including height, weight, pain screening, and chief-complaint documentation.
Follow safety, environmental, and infection control standards and document interpreter use when appropriate; coordinate in-person, video, or telephone interpreter participation.
Assist with medication reconciliation by helping patients update medication lists.
Prepare patients for examinations and procedures and assist nurses and providers; complete required competencies for assisting with and setting up complex procedures, including Laser, TRUS, Colposcopy, Anoscopy, and IRC.
Perform outpatient sterile processing procedures, including Cidex OPA, and maintain required logs; act as a chaperone when needed.
Float among Cancer Center practices, transport patients safely as directed, and monitor patient flow.
Obtain specimens and perform simple point-of-care testing, including QA/QC and EKGs, and laboratory procedures in accordance with specimen-handling and processing policies.
Update mandatory logs, complete provider-ordered referrals, obtain insurance authorizations, and perform clinical activities accurately and on time.
Assist physician staff with patient communications and comply with Ambulatory Services and Medical Center policies, JCAHO/Title 22 requirements, annual competency testing, and medication-cabinet security requirements.
Coordinate patient care with practice team members; communicate courteously by telephone, notify providers of delays and service issues, and share relevant information and observations with health team members.
Advocate for patients by helping facilitate timely provider visits, communicating delays to the front office team, and making waiting-room announcements when delays exceed 30 minutes.
Identify and report problems to nursing staff or supervisors, suggest clinic improvements, and help patients resolve issues and complaints using conflict-management skills.
Coordinate care and resolve patient-care issues using Mercury Messaging phones.
Use the APEX Electronic Health Record within the Hospital Assistant scope of practice, including documenting vitals, height, weight, pain, chief complaints, histories, reported medications and allergies, and point-of-care results; ordering and signing POCT under signed protocol; entering and pending provider-scripted orders; opening medication-refill encounters, telephone encounters, and staff messages; and scheduling tests with written provider orders.
Maintain clean, stocked exam rooms, hub rooms, and laboratory areas; order and maintain supplies and maintain laboratory equipment.
Review laboratory result logs and print results for providers as requested; obtain authorizations for medications, procedures, and film or slide reviews; schedule complex procedures and coordinate patient services.
Assign other Hospital Assistant lunch breaks and ensure clinic coverage; maintain supply standards and follow equipment cleaning, disinfection, and sterilization procedures.
Participate in quality-improvement and customer-service initiatives, including wait-time studies and procedure-outcome data collection.
Follow Living PRIDE service standards, communicate effectively and respectfully, demonstrate cultural sensitivity, maintain confidentiality of protected health information, and support quality, safety, and infection-control goals.
Maintain neat, orderly, and clutter-free work areas; report or remove broken equipment and furniture, dispose of litter, post materials only in designated areas, report unsafe conditions, and protect the facility and equipment.
Perform other duties related to patient care as required.