Medical Assistant 3

University of California, San Francisco•San Francisco, CA

5d•Onsite

About The Position

Provides direct support to the Breast Imaging Department, including Radiologists, Technologists, and patients. Primary responsibilities include direct patient care, assisting Radiologists with breast imaging procedures, and supporting Technologists. The role also requires knowledge and execution of current organizational and departmental policies and procedures, breast imaging exam details, and inventory and supplies, including medication. Medical Assistants are expected to maintain professionalism, facilitate interdepartmental communication, and be flexible to orient and work at all UCSF Medical Center locations. The position combines administrative, clinical, and communication responsibilities. It includes coordinating exam workflows and patient appointments; assisting with exams and special procedures; monitoring and supporting patients; maintaining clean, stocked, safe, and orderly work areas; and following privacy, confidentiality, infection-control, safety, and regulatory requirements. The role serves adult and geriatric patients and requires flexibility to rotate shifts and provide weekend and holiday coverage if necessary.

Requirements

High school diploma.
Three years of experience.
Ability to read and write in English.
Flexibility in scheduling and ability to rotate shifts and provide weekend and holiday coverage if necessary.
Flexibility to orient and work at all UCSF Medical Center locations.
Ability to read medical reports, chart notes, and exam orders.
Working knowledge of APEX, PACS, and Microsoft Office.
Budgetary consciousness, including responsible use of time and supplies and attention to productivity.
Ability to follow policies and procedures.
BLS Certification.

Nice To Haves

Previous experience in a hospital acute care setting or imaging center.
Medical Assistant Certification.

Responsibilities

Track exams in APEX; schedule and reschedule exams and change exam resources under the direction of Radiologists and Technologists.
Call patients to confirm or locate them; review images and check for previous imaging; arrange image transfers to PACS and request prior imaging from the Film Library.
Prepare and collect consent and intake forms; provide patients with supporting literature about biopsies and post-biopsy instructions.
Coordinate workflow within and between departments, including communicating patient and exam status and helping patients reach the appropriate departments.
Print specimen orders and labels, use the language assistance line, and order supplies.
Identify patients using two patient identifiers and confirm the correct exam.
Change patients, clean rooms, stock linens, and set up tables and trays for exams.
Transport patients to designated departments and specimens to Pathology.
Assist Radiologists and Technologists with exams and special procedures, including patient positioning as needed.
Clean patient-care areas according to infection-control and departmental standards and implement applicable regulatory standards.
Monitor patients in the clinic and attend to their specific needs; communicate patient symptoms or condition and workflow, equipment, room, and inventory information to patients and staff as appropriate.
Use the code system and security procedures when appropriate and enter exam notes in APEX.
Follow Living PRIDE service standards, communicate effectively and professionally, demonstrate cultural sensitivity and teamwork, and protect patient privacy and confidential information.
Maintain neat, orderly, and clutter-free work areas; follow cleaning processes; report broken equipment and unsafe conditions; dispose of litter and protect equipment and the physical environment.
Follow department safety policies, including MR and Radiation Safety, and applicable state and regulatory requirements.
Work with minimal supervision, assist other departments when necessary, and perform other duties as assigned.