Medical Assistant 3

UCSF•Burlingame, CA

1d•$37 - $46

About The Position

Under the supervision of the Administrative Nurse Manager and MA Supervisor, and in collaboration with clinical nursing staff, the Medical Assistant 3 assists in delivering care to patients in multiple Cancer Center ambulatory group practices. The role supports Cancer Center cost centers across multiple campuses and satellite offices, and performs a variety of personal-care, nursing, patient-care, and laboratory procedures to support specialty care and positive patient outcomes. The employee is expected to learn and assist in all Cancer Center specialty practices and comply with Medical Center Telephone and House Standards. The position provides clinical support in practice and infusion settings, including gathering and documenting patient information, vital signs, and point-of-care results; assisting nurses, providers, and patients with examinations and procedures; handling specimens; supporting patient flow; and documenting within the APEX electronic health record. It also coordinates patient care with the practice team, supports clinic operations and equipment and supply maintenance, and follows applicable safety, infection-control, privacy, and quality standards. The role requires flexibility to orient and work at all UCSF Health locations. Direct patient care is provided across the listed age groups: infants, children, adolescents, adults, and geriatric patients.

Requirements

Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
Knowledge and abilities essential to successfully perform the assigned duties.
Ability to communicate effectively in person and over the phone.
Ability to meet the physical requirements of the position.
Flexibility to orient and work at all UCSF Health locations.
Current American Heart Association CPR Certification.

Nice To Haves

One year of experience as a Hospital Assistant in a medical practice.
Experience with insurance verification, medical-record data abstraction, medical assisting, or patient financial services.
Degree from an accredited medical assisting school.
Bilingual or multilingual capability, especially Spanish, Cantonese, or Russian.
Current State of California Phlebotomy Certification (CPT1).

Responsibilities

Gather, validate, and document patient-reported information, vital signs, height, weight, pain screening, chief complaints, and other information within the scope of practice.
Follow safety, environmental, infection-control, administrative, and clinical practice standards, including applicable Medical Center, Ambulatory Services, JCAHO, and Title 22 requirements.
Assist with medication reconciliation by helping patients update medication lists, and keep medication cabinets locked.
Prepare nurses, providers, and patients for examinations and procedures; assist with complex procedures such as Laser, TRUS, Colposcopy, Anoscopy, and IRC; complete related competencies; and act as a chaperone when needed.
Perform outpatient sterile-processing procedures, including Cidex OPA, and maintain required logs.
Work as a float across Cancer Center practices, monitor patient flow, transport patients safely as directed, and obtain specimens and perform simple laboratory procedures and point-of-care tests, including QA/QC and EKGs.
Complete referrals as ordered, obtain medication and other insurance authorizations, and assist physician staff with patient communications.
Collaborate with practice-team members to coordinate patient care, share pertinent observations, identify and communicate problems, offer operational improvement suggestions, and help resolve patient issues and complaints.
Communicate patient delays and service issues to providers and the front office; make waiting-room announcements when delays exceed 30 minutes; and use Mercury Messaging phones to coordinate care and resolve issues.
Use APEX for appropriate documentation and tasks, including patient histories, medications and allergies, point-of-care orders and results, pending provider orders, medication refill encounters, test scheduling from written orders, telephone encounters, and staff messages.
Maintain clean, stocked exam rooms, hub rooms, and laboratory areas; order and maintain supplies and lab equipment; review laboratory logs and print results when requested; and maintain supply standards.
Schedule complex procedures and coordinate patient services; assign other Hospital Assistant lunches and ensure clinic coverage.
Follow equipment cleaning, disinfecting, and sterilization procedures; participate in quality-improvement and customer-service initiatives; and complete annual competency testing.
Adhere to UCSF PRIDE and service standards, communicate professionally and sensitively, protect patient privacy and confidential information, and support departmental quality targets.
Maintain orderly and safe work areas, report unsafe conditions or broken equipment, dispose of litter, and protect the physical environment and equipment.
Perform other duties related to patient-care activities as required.