Medical Assistant 3

Orthopaedic Associates of Michigan • Byron Center, MI

6d • Onsite

About The Position

Orthopaedic Associates of Michigan (OAM) is hiring a Medical Assistant 3 to support physicians, mid-level providers, registered nurses, athletic trainers, and other team members in delivering patient care. Duties vary by physician and specialty and include clinical care as well as patient-related clerical and administrative work. The Medical Assistant 3 also mentors and guides Medical Assistant 1 and 2 team members. The position has no direct reports.

The role is onsite and requires willingness and ability to travel between OAM locations at 1111 Leffingwell Ave. NE, Grand Rapids, MI 49525, and 1980 Metro Court, Wyoming, MI 49519. The schedule is full-time, 40 hours per week, during office hours Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• High school diploma or GED.
• Graduation from an accredited Medical Assistant program or equivalent coursework in nursing or health care.
• Current Medical Assistant certification or registration, or the ability to maintain certification or registration within the first 90 days of employment.
• Completion of a competency-based orientation program and CPR certification (BLS), or the ability to maintain certification within 90 days of employment.
• Ability to maintain strong people skills and a calm, courteous, and pleasant manner.
• Ability to explain complex medical terminology and concepts to patients and family members in understandable terms.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time-management skills.
• Ability to perform well under pressure and in stressful situations.
• Strong leadership qualities.
• Proven positive record of attendance and timeliness.
• Working knowledge of computers and relevant applications, including electronic health records.
• Ability to sit and/or stand for long periods.
• Ability to frequently walk, bend, stoop, lift up to 50 pounds, and reach.
• Ability to use appropriate body mechanics and techniques during patient transfers, such as helping patients walk or dress.
• Manual dexterity to operate modern office equipment.
• Normal or correctable hearing and eyesight.
• Willingness and ability to travel to the listed Grand Rapids and Wyoming, Michigan locations.

Nice To Haves

• Two or more years of medical assisting or other applicable patient-care experience.
• Experience in the orthopaedic field.
• Experience working in NextGen.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Work under the direction of a physician and/or mid-level provider to facilitate care and meet patient needs.
• Prepare rooms and supplies before appointments, welcome patients into the back office, escort them to exam rooms, and prepare them to see the physician.
• Obtain chief complaints, collect and update medical histories, document information in the electronic medical record, take and record vital signs, and draw up injections according to protocol.
• Coordinate pre-, peri-, and post-operative patient instructions and assess patients at post-operative appointments.
• Remove staples and sutures and splints; dress and treat wounds; and cast patient extremities as appropriate.
• Perform and document blood draws, including electronic order submissions as appropriate.
• Assist in the injection suite.
• Educate patients and reinforce physician instructions regarding activity limitations, wound care, braces, studies or blood work, medications, and medical equipment.
• Maintain a clean and safe patient environment; follow updated OSHA guidelines and protocols; monitor instrument and equipment cleanliness and sterility; maintain the autoclave as assigned; properly dispose of soiled dressings and sharps; clean rooms and equipment between patients and at the end of the day; and restock rooms.
• Advocate for patients and family members and help them feel heard and understood.
• Handle confidential information in accordance with HIPAA guidelines and follow clinical treatment and communication documentation standards and controlled-substance workflow and documentation protocols.
• Assist in training new employees within the scope of job duties and provide leadership to Medical Assistant 1 and 2 team members.
• Review patient charts and organize films, reports, and records needed for visits, including reviewing which x-rays are needed.
• Schedule outside studies and referrals as ordered by the physician, obtain authorizations, follow up to confirm studies are scheduled and completed, and ensure follow-up appointments are scheduled as needed.
• Initiate and help complete surgery scheduling, including documenting health-history verification and surgical date selection.
• Communicate with OAM team members and outside providers to support patient care from injury through rehabilitation.
• Enroll, assist, and educate patients on the patient portal and use it to communicate with patients.
• Copy and send signed medication and therapy prescriptions, physical therapy protocols, patient instruction handouts, and requested medical records as signed and directed by the physician.
• Complete fee tickets accurately and promptly so patients are billed correctly.
• Answer and respond to patient calls in telephone triage.
• Sort and distribute physician mail when appropriate.
• Perform other duties or functions as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED