Medical Assistant 3, UHealth Doral

University of Miami•Doral, FL

2d•Onsite

About The Position

The Medical Assistant 3 (MA 3) performs multi-skilled tasks to assist medical providers and support patients’ healthcare management and clinical procedures. The role provides hands-on care in a culturally competent manner, using evidence-based quality, safety, and service standards and complying with regulatory requirements, standards of care, and institutional policies. The MA 3 works under the direct supervision and responsibility of a licensed physician and works directly with the Nurse Manager, Nurse Supervisor, Charge Nurse, or the unit or clinic designee to support safe care delivery and the UHealth mission. The MA 3 provides compassionate patient care, helps create a safe and healing environment, and communicates clearly with patients, families, and clinical team members. The role requires professional conduct, ethical practice, patient privacy, continued learning, and use of available technology for communication, documentation, and clinical information. Specific functions and competencies may be assigned by the unit designee; the physician in charge reviews and signs off on Medical Assistants’ competencies and evaluations. In this position, the MA 3 assists with examinations, performs routine clinical tasks and tests, documents care, supports patient movement and transport, helps maintain instruments and supplies, and performs related clerical duties. Medical Assistants 3 working in hospital-based units do not perform any type of medication administration.

Requirements

High school diploma or equivalent.
Medical Assistant certificate of completion from a program or institute accredited by a regional or national accreditation agency, approved by the U.S. Department of Education, or affiliated with an approved accrediting body. Work experience may be accepted in lieu of this education certificate, but a post-education Medical Assistant certification must be presented or obtained.
Credentialed Medical Assistant certification from a recognized accrediting or certifying body, such as CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NCCA-accredited), or NRCMA (NAHP). Proof is required upon application.
Minimum of 4 years of previous experience.
Active American Heart Association Basic Life Support (BLS) certification for healthcare providers.
Florida HIV/AIDS Healthcare Professional Continuing Education (CE) Certificate.
Strong, effective communication skills with patients, families, and the clinical team.
Ability to adapt and exhibit flexibility in new, different, or changing environments.
Strong time-management skills and ability to prioritize and act proactively.
Ability to uphold professional ethics and maintain patient confidentiality.

Responsibilities

Provide compassionate, culturally competent patient care and help create a safe, comfortable environment that supports physical and spiritual healing.
Establish trusting relationships with patients and families, identify and manage discomforts, and provide emotional support.
Prioritize work and multiple requests, completing tasks appropriately, safely, professionally, and on time; seek assistance when needed.
Communicate clearly and promptly with patients, families, and appropriate team members, including meeting the communication needs of patients with Limited English Proficiency.
Participate in unit or clinic programs, meetings, and the clinical preceptor program, and contribute to team building and constructive conflict resolution.
Use available technology for communication, documentation, and locating relevant clinical information.
Maintain current clinical knowledge and competencies, pursue professional development, and give and receive constructive feedback.
Follow State and Federal regulations, HIPAA, ethical and legal standards, institutional policies, and clinical protocols and standards of care.
Assist providers with physical examinations by preparing treatment and exam rooms with supplies, instruments, and materials.
Prepare patients for physician care by providing basic instructions and information about examination procedures.
Perform routine laboratory tests, take vital signs, perform EKGs and phlebotomy, and document findings in the patient’s medical record.
Observe and report changes in patients’ signs or symptoms.
Administer medication safely as directed by the physician, except that MA 3 staff working in hospital-based units do not perform medication administration.
Assist with patient care activities such as walking, and escort or transport patients to hospital locations.
Clean and/or sterilize medical instruments while observing principles of sterile technique.
Schedule patients for tests and complete required laboratory forms.
Provide patients with the provider’s care instructions and information.
Maintain accurate and complete patient records and documentation.
Order, stock, and inventory supplies, and assist with clerical duties.
Safeguard University assets and comply with University and unit-level policies and procedures.