Medical Assistant 3, UHealth Doral

University of Miami•Doral, FL

About The Position

The Medical Assistant 3 (MA 3) performs multi-skilled tasks to assist medical providers and support patients’ healthcare management and clinical procedures. The role provides hands-on patient care in a culturally competent manner, using evidence-based standards for quality, safety, and service, and follows regulatory requirements, standards of care, and institutional policies and procedures. The MA 3 works under the direct supervision and responsibility of a licensed physician and works with the Nurse Manager, Nurse Supervisor, Charge Nurse, or unit/clinic designee to support safe care delivery. The MA 3 provides compassionate care, supports patients’ individual needs and spiritual beliefs, and helps create a comfortable, healing environment for patients and families. The role requires professional communication, teamwork, ethical conduct, attention to patient privacy, and ongoing development of clinical knowledge and competencies. Clinical duties include preparing exam rooms and patients for examinations, performing routine laboratory tests, taking vital signs, conducting EKGs and phlebotomy, documenting in patient records, observing and reporting changes in patient condition, and administering medication as directed by a physician where permitted. The MA 3 also assists with patient mobility and transport, cleans or sterilizes instruments, schedules tests, completes laboratory forms, relays provider care instructions, maintains records, manages supplies, and performs clerical duties. Specific functions and competencies are assigned by the unit designee. Medical Assistants 3 in hospital-based units do not perform medication administration.

Requirements

High school diploma or equivalent.
Medical Assistant certificate of completion from a program or institute accredited by a regional or national accreditation agency, approved by the US Department of Education, or affiliated with an approved accrediting body; work experience may be accepted in lieu of this education certificate, but post-education Medical Assistant certification must be presented or obtained.
Credentialed Medical Assistant certification from a recognized accrediting or certifying organization, such as CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NCCA-accredited), or NRCMA (NAHP).
Minimum of 4 years of previous experience.
Active American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers.
Florida HIV/AIDS Healthcare Professional Continuing Education (CE) Certificate.
Strong, effective communication skills with patients, families, and the clinical team.
Ability to adapt and exhibit flexibility in new, different, or changing environments.
Strong time-management skills and ability to prioritize and act proactively.
Ability to uphold professional ethics and maintain patient confidentiality.

Responsibilities

Provide compassionate, culturally competent patient care and support patients’ individual needs, beliefs, and practices.
Create a safe, comfortable, healing environment and provide emotional support to patients and families.
Prioritize and complete multiple requests and work expectations in a timely, safe, and professional manner.
Communicate clearly and promptly with patients, families, and appropriate team members, and seek assistance when needed.
Participate in unit or clinic programs, meetings, team building, and the clinical preceptor program.
Use available technology for communication, documentation, and locating clinical information.
Follow State and Federal regulations, HIPAA, University standards, unit policies and procedures, and professional ethical standards.
Meet diverse communication needs of patients with Limited English Proficiency (LEP).
Prepare treatment and examination rooms with appropriate supplies, instruments, and materials, and prepare patients for examinations.
Perform routine laboratory tests, take vital signs, perform EKGs and phlebotomy, and document findings in patient medical records.
Observe and report changes in patients’ signs or symptoms.
Administer medication safely as directed by a physician when permitted; medication administration is not performed by MA 3 staff in hospital-based units.
Assist with patient care activities such as walking, and escort or transport patients to hospital locations.
Clean and/or sterilize medical instruments while observing sterile technique.
Schedule patients for tests and complete required laboratory forms.
Provide patients with provider care instructions and information.
Maintain accurate and complete patient records and documentation.
Order, stock, and inventory supplies and assist with clerical duties.
Maintain professional competencies and pursue ongoing learning and development.
Accept and provide constructive feedback and guidance.
Safeguard University assets.