Medical Appointment Personnel (MAP)

The New York Foundling•Brooklyn, NY

About The Position

The Medical Appointment Personnel (MAP) coordinates medical care for people supported by The New York Foundling. The role helps ensure timely medical appointments, promotes health advocacy, and supports the overall well-being of people with developmental disabilities. The MAP works with individuals, caregivers, healthcare providers, and interdisciplinary teams to facilitate continuity of care and access to appropriate services. Responsibilities include arranging appointments and transportation, accompanying individuals when needed, maintaining medical records, sharing health information and education, reviewing medication-related documents, responding to emergencies, and ensuring recommendations are followed up by the team. The MAP also participates in trainings, clinical meetings, corrective action plans, and survey audit follow-up.

Requirements

High school diploma or equivalent.
Valid NY, NJ, CT, or PA driver’s license, with at least 6 months of experience and 6 or fewer points.
At least 1 year of experience in healthcare coordination, patient advocacy, or a related field.
Strong organizational, communication, and interpersonal skills.
Ability to prioritize tasks, solve problems effectively, and navigate healthcare systems on behalf of people with disabilities.
Commitment to compassionate care and advocacy for the health and well-being of people with developmental disabilities.
Ability to respond calmly and effectively to medical emergencies or challenging situations, demonstrating resilience and flexibility in a healthcare setting.
Ability to maintain confidentiality, uphold ethical standards, and communicate effectively with healthcare providers and stakeholders.
Demonstrated strong commitment to safety.

Nice To Haves

Healthcare-related certification or degree.
Knowledge of developmental disabilities.
CPR and First Aid certification.
Additional training in disability services, medical administration, or crisis intervention.
AMAP, SCIP, CPR, and First Aid certifications.

Responsibilities

Schedule and coordinate primary care visits, specialist consultations, therapy sessions, and diagnostic tests in accordance with individuals’ needs and preferences.
Follow up on rescheduled appointments, document details, and manage appointment reminders.
Provide or arrange safe and comfortable transportation to and from medical appointments, and accompany individuals as needed to support communication and understanding with providers.
Advocate for the healthcare rights and needs of people with developmental disabilities, including access to appropriate care, accommodations, and support services.
Maintain timely and accurate records of appointments, diagnoses, medications, treatment plans, health information, and communications with healthcare providers.
Report findings, participate in clinical meetings, and share recommendations with interdisciplinary teams and caregivers.
Provide individuals and caregivers with information and education about healthcare procedures, medications, and preventive care.
Review MARs, prescriptions, and script orders in accordance with protocols, and complete medication error documentation when needed.
Attend MAP trainings.
Respond to medical emergencies or crises during appointments, implement protocols for immediate assistance, and coordinate follow-up care.
Ensure the team follows up after appointments and acts on recommendations.
Collaborate with healthcare professionals, caregivers, and community resources to support continuity of care and address health concerns.
Participate in corrective action plans and survey audit follow-up, collaborating with staff, nurses, care coordinators, and managers as needed.