Medical Appointment Personnel (MAP)

The New York Foundling • New York, NY

8d

About The Position

The Medical Appointment Personnel (MAP) coordinates medical care for people supported by The New York Foundling. The role ensures timely medical appointments, promotes health advocacy, and supports the overall well-being of individuals with developmental disabilities. MAP works with individuals, caregivers, healthcare professionals, and interdisciplinary teams to facilitate access to care and continuity of treatment.

Requirements

• High school diploma or equivalent.
• Valid NY, NJ, CT, or PA driver's license, at least 6 months of driving experience, and 6 or fewer license points.
• At least 1 year of experience in healthcare coordination, patient advocacy, or a related field.
• Strong organizational, communication, and interpersonal skills.
• Ability to prioritize tasks, solve problems effectively, and navigate healthcare systems on behalf of people with disabilities.
• Commitment to compassionate care and advocacy for the health and well-being of people with developmental disabilities.
• Ability to respond calmly and effectively to medical emergencies or challenging situations, with resilience and flexibility.
• Ability to maintain confidentiality, uphold ethical standards, and communicate effectively with healthcare providers and stakeholders.
• Demonstrated strong commitment to safety.

Nice To Haves

• Healthcare-related certification or degree.
• Knowledge of developmental disabilities.
• CPR and First Aid certification.
• Additional training in disability services, medical administration, or crisis intervention.
• AMAP, SCIP, CPR, and First Aid certifications.

Responsibilities

• Schedule and coordinate primary care visits, specialist consultations, therapy sessions, and diagnostic tests according to each person's needs and preferences; manage changes and reminders.
• Provide or arrange safe, comfortable transportation to and from medical appointments, and accompany individuals as needed to support communication with providers.
• Advocate for individuals' healthcare rights and needs, including access to appropriate care, accommodations, and support services.
• Maintain timely and accurate medical records, including appointment information, diagnoses, medications, treatment plans, health information, and communication with providers.
• Report findings, participate in clinical meetings, and provide recommendations to interdisciplinary teams and caregivers.
• Educate individuals and caregivers about healthcare procedures, medications, and preventive care to promote health literacy and self-management.
• Review MARs, prescriptions, and script orders in accordance with protocols, and complete medication error documentation when needed.
• Attend MAP trainings.
• Respond to medical emergencies or crises during appointments by following protocols, arranging immediate assistance, and coordinating follow-up care.
• Ensure the team follows up after appointments and addresses recommendations.
• Collaborate with healthcare professionals, caregivers, and community resources to support continuity of care and address health concerns.
• Participate in corrective action plans and survey audit follow-up, collaborating with other staff, nurses, care coordinators, and managers as needed.

Benefits

• Education additive of $1.00 per hour for an associate's degree or $2.00 per hour for a bachelor's degree or higher.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED