Medical Appointment Personnel (MAP)

The New York Foundling•Brooklyn, NY

About The Position

The Medical Appointment Personnel (MAP) coordinates medical care for persons supported by The New York Foundling. The role ensures timely medical appointments, promotes health advocacy, and supports the overall well-being of persons with developmental disabilities. MAP works with individuals, caregivers, healthcare providers, and interdisciplinary teams to support access to appropriate care and continuity of treatment.

Requirements

High school diploma or equivalent.
Valid NY, NJ, CT, or PA driver's license, at least 6 months of driving experience, and 6 or fewer license points.
At least 1 year of experience in healthcare coordination, patient advocacy, or a related field.
Strong organizational, communication, and interpersonal skills.
Ability to prioritize tasks, solve problems effectively, and navigate healthcare systems on behalf of persons with disabilities.
Commitment to compassionate care and advocacy for the health and well-being of persons with developmental disabilities.
Ability to respond calmly and effectively to medical emergencies or challenging situations, demonstrating resilience and flexibility in a healthcare setting.
Ability to maintain confidentiality, uphold ethical standards, and communicate effectively with healthcare providers and stakeholders.
Demonstrated commitment to safety.

Nice To Haves

Healthcare-related certification or degree.
Knowledge of developmental disabilities.
CPR and First Aid certification.
Additional training in disability services, medical administration, or crisis intervention.
AMAP, SCIP, CPR, and First Aid certifications.

Responsibilities

Schedule and coordinate primary care visits, specialist consultations, therapy sessions, and diagnostic tests according to each person's needs and preferences.
Follow up on rescheduled appointments, document appointment details, and manage reminders.
Provide or arrange safe and comfortable transportation to medical appointments, and accompany individuals as needed to help facilitate communication with providers.
Advocate for the healthcare rights and needs of persons with developmental disabilities, including access to appropriate medical care, accommodations, and support services.
Maintain timely and accurate records of appointments, diagnoses, medications, treatment plans, health information, and communications with healthcare providers.
Report findings, participate in clinical meetings, and provide recommendations to interdisciplinary teams and caregivers.
Educate individuals and caregivers about healthcare procedures, medications, and preventive care to promote health literacy and self-management.
Review MARs, prescriptions, and script orders according to protocols, and complete medication error documentation when needed.
Attend MAP trainings.
Respond to medical emergencies or crises during appointments by following protocols, arranging immediate assistance, and coordinating follow-up care.
Ensure the team follows up after appointments and addresses recommendations.
Collaborate with healthcare professionals, caregivers, and community resources to support continuity of care and address health concerns.
Participate in corrective action plans and survey audit follow-up, collaborating with staff, nurses, care coordinators, and managers as needed.