Medical Administrative Assistant

Illinois Bone and Joint Institute LLC•Orland Park, IL

2d•$22 - $25•Hybrid

About The Position

This position is responsible for coordinating patient evaluation and treatment activities within the clinic setting. The Medical Administrative Assistant ensures all necessary medical records, imaging, reports, and forms are available prior to patient visits; assists physicians during examinations and treatments; facilitates patient education and referrals; and helps maintain efficient clinic operations through proper documentation, communication, and supply management. We are seeking full-time candidates to work directly alongside our interventional pain management and spine care physician at our new Orland Park location. Experience in this field is preferred. This role requires travel between our locations in Orland Park (once open), New Lenox, Joliet, and Westmont MRI for procedure days.

Requirements

Knowledge of medical terminology.
Proficiency with computers and healthcare software systems.
Excellent verbal and written communication skills.
Strong organizational, technical, and interpersonal skills.

Nice To Haves

Experience in interventional pain management and spine care is preferred.
Associate degree required/Bachelor’s degree AND/OR three to four years of progressive healthcare experience preferred.
Knowledge of insurance benefit plans preferred.
Epic experience preferred.

Responsibilities

Assist in maintaining adequately stocked exam rooms and balanced staff assignments to support efficient patient flow.
Escort patients to examination and treatment rooms in a timely manner and communicate delays to Patient Representatives when necessary.
Prepare patients for examinations and triage for radiologic studies as appropriate.
Assist physicians during patient examinations and procedures.
Process prescriptions and dispense medication samples as directed by the physician; educate patients regarding medication usage and potential side effects.
Prepare injectable medications and equipment for aspirations and procedures.
Respond to incoming calls and direct inquiries to the appropriate physician, clinical staff member, administrator, or support team member to ensure timely resolution.
Coordinate special scheduling needs and appointments as directed by the physician.
Coordinate cardiac and medical clearances prior to surgery.
Complete required facility documentation for surgery centers and hospitals.
Schedule pre-operative and post-operative appointments.
Obtain surgery pre-authorizations and pre-certifications.
Maintain and update physician surgery schedules and calendars.
Arrange for equipment representatives and surgical equipment as needed.
Process requests for therapy prescriptions, orthotics, return-to-work notes, gym notes, and other physician documentation.
Open, distribute, and manage physician and departmental correspondence.
Complete physician statements, disability forms, narrative summaries, handicap parking permits, jury duty requests, and related documentation.
Coordinate physician call schedules and schedule changes.
Secure required releases and facilitate medical record requests while working closely with copy services to ensure timely processing.
Maintain physician credential and continuing medical education (CME) records.
Ensure all required patient information is available prior to appointments, including charts, imaging, laboratory results, and outside medical reports.
Order and maintain clinical, medical, cleaning, medication, and DME supplies.
Keep exam rooms, cast rooms, and clinical areas clean, organized, and fully stocked.
Assist physicians with special projects and reports as requested.
Coordinate physician lunches and other miscellaneous office needs.
Obtain insurance pre-certifications for procedures, imaging studies, injections, therapy services, and surgeries.
Process payments related to depositions, subpoenas, and medical record requests.
Support clinic efficiency by preparing patient charts and ensuring all required documentation is completed and attached prior to appointments.
Participate in the implementation and use of new systems and processes.
Serve as an informational resource for patients and families by: Communicating appointment delays, Providing guidance and directing inquiries appropriately, Responding professionally to questions, concerns, and complaints.
Maintain a professional appearance and represent the organization positively.
Attend required training and in-service programs to remain current on insurance, registration, and operational procedures.