Administrative Medical Assistant

BHS • Louisville, KY

7d

About The Position

The Medical Assistant Administrative Front Office role at BHMG Primary Care Breckenridge Lane coordinates patient care activities and transitions between clinical and administrative responsibilities. The position includes gathering patient medical history information, using the EPIC electronic health records system, scheduling and following up on appointments, assisting with medication fill and refill requests, checking prior authorizations, and scheduling tests, procedures, and consultations. Other in-basket duties may be assigned.

The role also performs routine patient assessments and maintains accurate, up-to-date patient records to support billing and reimbursement. It handles phone calls and inquiries, relays messages to healthcare providers, and processes, tracks, and documents prior authorization requests. Appointment changes, cancellations, and rescheduling must be documented promptly. A retention bonus is available to eligible new hires who meet the eligibility criteria.

Requirements

• High school diploma or GED.
• At least one year of experience as a Medical Assistant.
• Clinical or administrative Medical Assistant experience.

Responsibilities

• Coordinate patient care activities across clinical and administrative workflows.
• Gather patient medical history information and navigate the EPIC electronic health records system.
• Schedule appointments and follow up with patients regarding appointments.
• Assist with medication fill and refill requests.
• Check prior authorizations and schedule tests, procedures, and consultations; handle other assigned in-basket tasks.
• Perform routine patient assessments, including taking vital signs, height, and weight and recording chief complaints.
• Verify and update patient records to ensure medical records are accurate and current for billing and reimbursement.
• Answer phone calls, respond to inquiries, and relay messages to healthcare providers.
• Collect and document information required for prior authorization requests.
• Complete prior authorization request forms accurately and promptly.
• Track and document prior authorization request status in the electronic health record system.
• Promptly document appointment changes, cancellations, and rescheduling.

Benefits

• Retention bonus for eligible new hires who meet eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED