Medical Administrative Assistant

Passport Health•Silver Spring, MD

1d•Onsite

About The Position

Passport Health is seeking a dependable, adaptable Medical Administrative Assistant to support clinic operations and provide a positive patient experience in the Boston area. This is a full-time role of up to 40 hours per week, with Monday–Friday, 8-hour shifts. Start times may vary based on clinic and operational needs. The employee will work primarily from one or two clinic locations, with primary assignments determined by operational needs and clinic space. The posting identifies Medford and Quincy as preferred primary locations, and also states that Silver Spring and Bethesda clinics are required at minimum. The employee must be willing to travel to nearby clinics for training and occasional coverage during staff callouts or periods of increased demand. The role combines patient-facing assistance, clinical support within the scope of the position, and administrative duties. The Medical Administrative Assistant helps maintain organized, welcoming, professional clinics, follows company policies and applicable clinical and regulatory procedures, and adapts to changing schedules, staffing needs, and patient volume. Compensation starts at $26.00 per hour.

Requirements

Previous Medical Assistant, healthcare, clinical, or administrative experience.
Comfort working directly with patients.
Clear and professional communication skills.
Ability to stay organized and manage multiple priorities.
Ability to work independently and contribute to a team.
Willingness to travel between nearby clinic locations for training and occasional coverage.
Comfort adjusting work locations and start times when operational needs require it.
Initiative and willingness to help wherever needed.
Adaptability and commitment to providing a positive, professional patient experience.

Nice To Haves

A background in healthcare or a clinical field is highly preferred.

Responsibilities

Assist with patient check-in, registration, and administrative processes.
Prepare patients for appointments and provide clinical support within the scope of the role.
Assist providers and clinic staff with day-to-day patient care.
Maintain accurate patient and clinic records.
Support scheduling, phone calls, and other administrative needs.
Help maintain an organized, welcoming, and professional clinic environment.
Support clinic operations beyond direct patient care when needed.
Travel between assigned clinic locations for training and occasional coverage based on operational needs.
Adapt to changing clinic schedules, staffing needs, and patient volume.
Follow company policies, clinical procedures, and applicable regulatory requirements.
Provide excellent customer service and represent Passport Health professionally.