ADMINISTRATIVE MEDICAL ASSISTANT

Decatur County Memorial Hospital•Greensburg, IN

About The Position

The Administrative Medical Assistant provides administrative support to physicians, advanced practice providers, and clinical staff within physician practices. The role focuses on processing prior authorizations, completing FMLA and disability paperwork, and ensuring patient-related documentation and administrative requirements are completed accurately and on time. The position also communicates with patients, supports care coordination, schedules appointments and follow-up services, manages medical records, and assists with prescription refill requests under the direction of a licensed provider. The Administrative Medical Assistant supports efficient practice operations while maintaining customer service, regulatory compliance, and patient confidentiality. This is a full-time, day-shift position scheduled Monday through Friday. The schedule may be adjusted to meet operational and business requirements. Occasional travel between the hospital and other DCMH facilities, and attendance at meetings or training sessions, may be required. The position reports to the Manager, Practice Operations and supervises no positions.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office, email, and other standard computer applications, with the ability to learn and effectively use software systems required for assigned responsibilities.
Knowledge of medical terminology, healthcare office procedures, and insurance processes.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Excellent verbal and written communication skills.
Ability to maintain confidentiality and exercise discretion when handling sensitive information.
Demonstrated customer service skills and ability to interact professionally with patients, families, providers, and staff.
Ability to work independently while collaborating effectively within a team environment.
Current Basic Life Support (BLS) certification is required within the timeframe established by the organization and must be maintained thereafter.
Effective August 1, 2026, employees hired, rehired, promoted, or transferred into this position must hold a current CCMA, RMA, or CMA credential. Employees already in the position without one of these certifications are grandfathered. Certification holders must maintain their certification in good standing and meet renewal requirements.

Nice To Haves

Postsecondary training in Medical Assisting, Healthcare Administration, Medical Office Administration, or a related field.
At least one year of experience in a medical office, physician practice, healthcare administrative setting, or related healthcare environment.
Experience with insurance verification, prior authorizations, appointment scheduling, and medical office workflows.
Experience with electronic medical record (EMR) systems.

Responsibilities

Coordinate and track prior authorizations for medications, procedures, testing, and specialty services to support timely access to care.
Complete, process, and track disability, FMLA, insurance, and other patient-related forms accurately and within established timeframes.
Communicate with patients, providers, employers, insurers, and other third parties regarding paperwork and administrative requirements.
Monitor outstanding authorizations, referrals, paperwork, and patient requests, and follow up to ensure resolution and completion.
Serve as a liaison among patients, providers, pharmacies, insurance carriers, employers, and outside agencies to facilitate care coordination and resolve authorization or documentation issues.
Schedule patient appointments, follow-up visits, referrals, diagnostic testing, and other healthcare services as directed by providers.
Maintain accurate and complete patient records in the electronic medical record (EMR) system.
Scan, index, file, and manage patient documents according to recordkeeping requirements and organizational policies.
Maintain patient confidentiality and safeguard protected health information in accordance with HIPAA, regulatory requirements, and organizational policies.
Assist with prescription refill requests under the direction of a licensed provider.