Medical Administrative Assistant - Halifax, NS / Adjoint(e) administratif (-ive) médical(e) – Halifax, Nouvelle-Écosse

BioScript Solutions•Halifax, NS

11d•Onsite

About The Position

Dynamic “MEDICAL ADMINISTRATIVE ASSISTANT” Wanted! Are you a multitasking master with a passion for healthcare operations? We are looking for a Medical Administrative Assistant to become an integral part of our Commercial team, where your organizational skills help power patient-centered care every single day.

Requirements

Post-secondary diploma in Medical Office Administration or equivalent experience.
Previous experience in a medical or clinical setting preferred.
Strong organizational, communication, and time management skills.
Ability to handle sensitive information with confidentiality.
Proficient with Microsoft Office, electronic medical records (EMR), faxing systems, and multi-line phone systems.
English proficiency is required for this position to effectively communicate with internal and external stakeholders.
Bilingualism (French and English) may be required depending on the specific role, location and the needs of the organization.

Responsibilities

Answer phone calls, respond to emails, and monitor chats.
Assist in locating and scheduling patient appointments.
Prepare and maintain patient charts, including scanning, uploading, filing, and adding photocopied health cards.
Unpack pharmacy deliveries, verify contents against the Chain of Receipt (COR), place medications on ice packs, and have deliveries double-checked by nursing staff.
Confirm that all required medications for the following week have been received.
Prepare patient rooms by cleaning equipment, restocking supplies, and setting up materials as indicated by the nursing team.
Confirm all faxes have been successfully sent (for part-time roles: check Mondays and Fridays).
Complete Adverse Event (AE) documentation as required.
Complete incident reports related to service complaints or issues.
Submit supply orders to maintain adequate inventory.
Complete reconciliation reports to support clinic tracking and reporting processes.
Coordinate and book box returns as needed.
Assemble patient supply kits for the upcoming week.
Review and monitor patients who are currently on hold.
Complete required Learning Management System (LMS) training modules.
Review day-close logs for completion (for part-time roles: check Mondays and Fridays).
Thin charts and process chart returns for archival.
Coordinate drug returns in accordance with clinic procedures.
Maintain, track, clean, and manage clinic equipment using the designated portal.
File new patient orders promptly and update patient profiles and calendars to reflect changes (e.g., therapeutic drug monitoring requests).
Obtain medical clarifications from prescribing providers or relevant contacts as needed.