Medical Administrative Assistant

Mayo Clinic•Eau Claire, WI

4d•Hybrid

About The Position

The Medical Administrative Assistant performs clinical and non-clinical administrative support tasks, including managing patient materials, coordinating appointments, arranging meetings and professional travel, managing calendars, preparing documents and presentations, processing invoices and reimbursements, composing or transcribing correspondence, supporting departmental projects, maintaining websites and other digital resources, and answering telephones. The role supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct contact and resource for patients. The position requires initiative, adaptability, strong organization and communication, confidentiality, professionalism, and careful attention to accuracy and completeness in patient-related activities. This is a hybrid position. The employee must be located within 100 miles of the Mayo Clinic campus to accommodate occasional onsite expectations based on business needs. Applicants without relevant medical education or experience must successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on the role and the applicant’s background. Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM. Candidates may be asked to complete an OnDemand recorded interview as part of the selection process.

Requirements

High school diploma or GED and at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program and at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
Administrative support experience must include meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
Applicants without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
Anatomy/Physiology may be required depending on the role and the applicant’s background.
Strong organization, customer service, professionalism, interpersonal relations, and written and oral communication skills.
Ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment.
Effective and appropriate decision-making and judgment, confidentiality, attention to detail, and follow-through.
Experience coordinating travel and managing expenses.
Proficient English grammar, punctuation, and sentence structure.
Proficient use of computer hardware and software, telecommunications, and other office equipment, including the ability to navigate multiple systems simultaneously.
Work-related experience within the last ten years is preferred by the posting, but is listed as a qualification.

Responsibilities

Request and manage the flow of patient materials.
Coordinate appointment schedules.
Schedule, coordinate, and follow up on meetings, events, and professional travel.
Manage calendars.
Prepare documents and presentation materials.
Process invoices and reimbursements.
Compose and/or transcribe correspondence and documents.
Support departmental projects and activities.
Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
Answer telephones and provide related follow-through.
Anticipate and respond to provider, patient, and health care team needs and requests.
Serve as a direct contact and resource to patients.
Ensure accuracy and completeness in administrative and patient-related activities.