Medical Administrative Assistant

Mayo Clinic • Red Wing, MN

3d • $22 - $30 • Hybrid

About The Position

The Medical Administrative Assistant performs clinical and non-clinical administrative support tasks, including managing patient materials, coordinating appointment schedules, arranging meetings, events, and professional travel, managing calendars, preparing documents and presentations, processing invoices and reimbursements, composing or transcribing correspondence, supporting departmental projects, maintaining websites and databases, and answering telephones with appropriate follow-through. The role supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct patient contact and resource.

The position requires initiative, adaptability, strong organizational, communication, and interpersonal skills, and a commitment to quality, service, confidentiality, and professionalism. Accuracy, completeness, attention to detail, and thoroughness in patient-related activities are essential.

This is a hybrid position. The employee must be located within 100 miles of a Mayo Clinic Health System campus for occasional onsite work based on business needs. Applicants may be asked to complete an OnDemand prerecorded interview during selection.

Requirements

• High school diploma or GED and at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program and at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
• Administrative support experience must include meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
• Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
• Anatomy/Physiology may be required depending on role and background.
• Strong organization, customer service, professionalism, interpersonal relations, and written and oral communication skills.
• Ability to prioritize, shift tasks frequently and quickly, and adapt to a rapidly changing environment.
• Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
• Experience coordinating travel and managing expenses.
• Proficiency in English grammar, punctuation, and sentence structure.
• Proficient use of computer hardware and software, telecommunications, and other office equipment, and ability to navigate multiple systems simultaneously.

Nice To Haves

• Work-related experience within the last ten years.

Responsibilities

• Request and manage the flow of patient materials.
• Coordinate appointment schedules.
• Schedule, coordinate, and follow up on meetings, events, and professional travel.
• Manage calendars.
• Prepare documents and presentation materials.
• Process invoices and reimbursements.
• Compose and/or transcribe correspondence and documents.
• Support departmental projects and activities.
• Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
• Answer telephones and provide related follow-through.
• Anticipate and respond to health care provider and patient needs and requests from the health care team.
• Serve as a direct contact and resource to patients.
• Ensure accuracy and completeness through attention to detail, particularly in patient-related activities.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED